Lead Desktop Technician / Laptop Refresh Team Lead

Chenega Corporation•Washington, DC

1d•Onsite

About The Position

Chenega Military, Intelligence & Operations Support (MIOS) is seeking an experienced Lead Desktop Technician to oversee and support a large-scale laptop replacement initiative. The Lead Technician will serve as the primary technical lead for deployment activities, coordinating daily operations, assigning workload, resolving escalated technical issues, and ensuring the successful execution of laptop refresh activities. This position combines hands-on technical support with team leadership responsibilities and requires strong technical expertise, customer service skills, project coordination experience, and the ability to lead deployment technicians in a fast-paced environment.

Requirements

High school diploma or GED equivalent
4+ years of experience in desktop support, IT deployment, or technical support.
Experience with data migration and user profile transfers.
Experience installing and configuring Windows operating systems, preferably Windows 11.
Must be a U.S. citizen and able to obtain Public Trust Clearance
Ability to obtain Public Trust
Excellent customer service and communication skills.
Ability to lift and transport computer equipment up to 40 pounds.
Ability to work independently and as part of a deployment team.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Nice To Haves

Associate degree in Information Technology preferred.
Familiarity with Microsoft Office 365, Active Directory, and common business applications.
Experience with data migration and user profile transfers.
Basic understanding of computer hardware, networking, and troubleshooting techniques.
Strong organizational skills and attention to detail.
Experience supporting large-scale hardware refresh or deployment projects.
Familiarity with imaging tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, Intune, or Autopilot.
CompTIA A+, Microsoft, or other relevant certifications.
Experience with asset management and inventory tracking systems.

Responsibilities

Serve as the technical lead for laptop refresh and deployment activities.
Coordinate daily deployment schedules, technician assignments, and workload distribution.
Act as the primary escalation point for complex hardware, software, and migration issues.
Provide technical guidance and mentoring to deployment technicians.
Monitor deployment progress and ensure project milestones and deadlines are met.
Deploy and configure Windows 11 laptops for end users.
Install, update, and validate required software applications, security tools, and enterprise configurations.
Manage and support user data migrations, including documents, desktop files, browser bookmarks, and business-critical information.
Configure user profiles, email accounts, printers, network connectivity, and enterprise security settings.
Validate device functionality and user readiness prior to deployment completion.
Troubleshoot and resolve advanced hardware, software, operating system, and migration-related issues.
Maintain accurate deployment records, asset tracking information, and project documentation.
Coordinate inventory management, device collection, and disposition activities for retired equipment.
Ensure compliance with organizational security policies, data handling procedures, and deployment standards.
Coordinate with project managers, IT leadership, and end users to ensure successful deployment execution.
Other duties as assigned.