Language Services Command Center Supervisor
Intermountain Health•Murray, UT
•$25 - $40•Onsite
About The Position
The Command Center Supervisor is a working leader responsible for the daily operations and supervision of a team of Language Service Dispatchers in the language service command center. The role ensures efficient, high-quality service delivery, appropriate staffing, timely escalation of issues, and adherence to organizational policies and service standards. The supervisor serves as a liaison between Language Service Dispatchers and Language Service Managers to support a smooth, patient-focused workflow.
Requirements
- Demonstrated experience in a supervisory or lead role.
- Skills in leadership, team building, interpersonal communication, prioritizing responsibilities, conflict resolution, problem solving, scheduling systems, call center software, customer service, office procedures, and human resources.
Nice To Haves
- Bachelor’s degree preferred.
- One year of experience in a supervisory or lead role preferred.
- Familiarity with medical terminology and interpreter or language services is a plus.
- Two years of experience in a healthcare call center, scheduling, or service coordination environment preferred.
Responsibilities
- Directly supervise Language Service Dispatchers, including scheduling, training, performance feedback, and coaching.
- Ensure adequate staffing coverage across shifts and adjust assignments in real time to meet demand.
- Monitor performance metrics, including call wait times, service-level goals, and response rates, and promote accountability.
- Serve as the first point of contact for staff questions, concerns, and workflow barriers; identify and promptly escalate operational and personal issues to the language service director.
- Participate in developing and implementing policies, procedures, and training materials.
- Ensure compliance with HIPAA, confidentiality requirements, and organizational standards.
- Maintain accurate documentation related to scheduling, attendance, performance, and incidents.
- Support continuous quality improvement initiatives.
- Foster a positive team culture aligned with organizational values.
Benefits
- Benefits eligible; the employer describes a comprehensive benefits package supporting physical, mental, and overall well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
