Landscape Account Manager
About The Position
An Account Manager/Client Care Specialist is responsible for managing client accounts, including client retention, enhancement sales, new contract sales, business development, and production layout and oversight. The role ensures total client satisfaction while supporting the production department in completing jobs using horticulturally correct and time-productive methods. Winter responsibilities include working with the snow operations team. Employees are expected to carry out the company’s purpose and demonstrate its core values. The position involves selling commercial landscape maintenance, enhancement, and snow removal services; preparing client estimates and proposals; visiting client sites and maintaining regular phone contact; directing landscape crews on service orders; and planning daily activities with branch and operations teams. Employees must be willing to travel locally and work outdoors in varied weather conditions. Schedules may vary and may involve extended hours, weekends, and nighttime, weekend, or holiday work during snow season.
Requirements
- Expert knowledge of landscape maintenance standards, plant material, and installation standards.
- Exceptional written and verbal communication skills with coworkers and clients.
- Project management and organizational skills.
- Positive attitude and ability to work cooperatively as part of a team.
- Self-motivated and highly organized work style.
- Excellent interpersonal skills and an outgoing personality.
- Valid driver’s license with a record acceptable under fleet insurance requirements.
- Must pass a drug and alcohol test.
- Degree in landscape management or horticulture, or equivalent experience.
- Five years of experience with landscape maintenance.
- Willingness and ability to drive or travel locally as needed.
- Ability and willingness to work outdoors in varied weather conditions and, as needed, extended hours, weekends, and snow-season nights and holidays.
Nice To Haves
- Previous CRM experience using LMN or Aspire.
- Previous Account Manager and sales experience within the green industry.
- Certified Landscape Professional or Certified Landscape Technician.
Responsibilities
- Meet with new and existing clients to sell commercial landscape maintenance contracts, enhancement services, and snow removal contracts.
- Prepare estimates and proposals for presentation to clients.
- Conduct daily customer site visits and regular phone contact to ensure service quality and customer satisfaction.
- Direct landscape crews on maintenance service orders using a detailed, planned approach.
- Offer additional services and educate customers about enhancing their landscape investment.
- Schedule and plan daily activities; meet regularly with the Branch Manager and Operations teams to review progress, sales goals, and performance.
- Follow company policies and procedures.
- Perform other duties as assigned.
- Participate in winter snow operations responsibilities.
Benefits
- Competitive base salary with bonus commission incentives.
- Competitive full health benefit package, including medical, dental, vision, life insurance, and short-term disability.
- 401(k) with company match.
- Competitive PTO package plus a floating holiday.
- Company vehicle for business use.
- Laptop and company phone.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
