Account Manager - Landscape Enhancement Sales

Winter Services•Cedar Rapids, IA

About The Position

The Account Manager manages customer accounts transitioned from the General Manager and supports snow removal, landscape maintenance, and enhancement projects. The role serves as the primary contact for assigned customers, manages renewals through the company’s CRM and General Manager, identifies opportunities to expand services, and develops enhancement proposals. The Account Manager coordinates approved projects from initiation to completion, working with operations teams to schedule crews and allocate resources while meeting timelines, budgets, customer specifications, productivity levels, and margin goals. The position involves regular site visits and quality checks, customer communication and issue resolution, weekly pipeline reporting, and clear updates to senior management on account status, project progress, and financial performance. The Account Manager works with maintenance and enhancement crews and the irrigation department to deliver services that meet customer expectations and industry standards, build lasting customer relationships, and support customer retention. The role also includes customer budget-planning assistance as needed, attending customer events as needed, using company CRM tools, following the enhancement sales process, and ensuring work is executable, profitable, safe, and compliant with environmental regulations and company policies. Greg’s Services LLC is an equal opportunity employer and states that it complies with applicable fair employment practices laws and does not tolerate discrimination on protected grounds.

Requirements

High school diploma or GED equivalent required.
Strong knowledge of landscaping and lawn services, including design, maintenance, irrigation, and horticulture.
Proven track record of managing customer accounts and successfully delivering projects.
Excellent communication, time-management, and organizational skills.
Superior interpersonal skills and ability to build rapport with customers and teams.
Proficiency in project management and budgeting.
Ability to multitask and work under deadline pressure.
Strong problem-solving skills and attention to detail.
Familiarity with landscaping software, such as Aspire, Salesforce, NetSuite, or similar tools.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to work with the General Manager, Operations Team, and Senior Leadership.
Goal-oriented and collaborative mindset.
Strong values, including integrity and honesty.
Valid driver’s license required.
Ability to perform site visits, walk on uneven terrain, and inspect landscaping projects.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Advanced degree preferred.
Bilingual in Spanish is a plus.

Responsibilities

Work with the General Manager to transition and onboard new customers.
Serve as the primary point of contact for existing and newly assigned customer accounts.
Manage assigned snow and/or landscape/lawn customer renewals through the company’s CRM and General Manager.
Identify opportunities to expand landscape and snow removal services and identify property enhancement projects based on customer needs and priorities.
Partner with the General Manager and Operations Manager on enhancement job costing as needed, ensuring alignment with productivity and margin goals.
Prepare and present detailed enhancement proposals to assigned customers and support quarterly enhancement sales goals.
Record enhancement proposals in Salesforce daily and provide weekly reporting on the CRM pipeline versus sales goals.
Prioritize enhancement projects by customer property needs and potential impact.
Coordinate and manage customer-approved landscaping enhancement projects from initiation through completion, meeting timelines, budgets, and customer specifications.
Work with the Operations Manager to schedule crews and allocate resources efficiently.
Conduct regular site visits to monitor project progress and the quality of ongoing projects and weekly maintenance.
Communicate account status, project progress, and financial performance to senior management.
Assist customers with year-round budget planning as needed.
Coordinate with maintenance crews, enhancement crews, and the irrigation department to meet customer needs.
Ensure landscape/lawn and snow removal services meet or exceed industry standards and customer expectations; conduct quality checks and resolve issues promptly.
Address customer concerns related to landscape/lawn and snow removal operations in a timely and professional manner.
Build and maintain long-term customer relationships through regular communication and personalized service.
Attend customer entertainment events or activities as needed to help achieve enhancement sales goals and company sales and profitability objectives.
Use CRM tools and follow the existing enhancement sales process; learn the aggregate business and the company’s roles and functions.
Sell enhancement work that is executable and profitable.
Ensure adherence to safety standards, environmental regulations, administrative policies, procedures, and business ethics codes.
Perform other duties as assigned.