Landscape Maintenance Account Manager

Gothic Landscape•Garden Grove, CA

10h

About The Position

Gothic Landscape is hiring a Landscape Maintenance Account Manager in Orange County, California. The role focuses on delivering quality, timely customer service, building strong client relationships, and managing production crews in a fast-paced outdoor environment. The Account Manager supports branch growth and its objectives for quality, client retention, growth, and profitability.

Requirements

At least five years of client and crew management experience in a commercial landscape Account Manager role or higher.
Strong time-management and organizational skills, with a strong work ethic.
Strong interpersonal, verbal, and written communication skills, including the ability to write and present proposals and bids.
At least three years of customer service, sales, and communication experience, or comparable combined experience.
Experience in consultative sales to clients for additional services.

Nice To Haves

A proven track record managing a premier client site.
Bilingual Spanish and English skills to communicate effectively with crew members.
A two- or four-year college degree in a related field and/or at least two to three years of landscape or horticulture experience, including training and managing multiple crew members or gardeners.

Responsibilities

Build strong customer relationships through communication and service, ensuring clients receive quality, timely service on their projects.
Manage crew members as needed, including morning dispatch, performance management, responding to complaints, and planning, assigning, or directing workloads.
Conduct proactive site quality reviews and communicate assessments internally and externally.
Network and earn referrals to help the branch achieve its growth objectives.
Lead efforts to grow the branch’s base contracts in targeted market segments and geographic locations.
Help the branch team achieve objectives for quality, retention, growth, and profitability.