Enhancement Account Manager

Down to Earth•Wildwood, FL

About The Position

The Enhancement Account Manager manages landscape enhancement projects for existing and prospective clients within a designated territory and a broad commercial landscape portfolio. Working closely with maintenance account managers, operations teams, and clients, this role identifies and sells ancillary services that improve property appearance, functionality, and long-term value. The position contributes to revenue growth while ensuring projects are completed on time, within budget, and to high quality standards. The role also supports client service and operational success by resolving concerns, supervising the operations team supporting the client portfolio, and identifying, hiring, retaining, and developing talent. The position requires working outdoors during summer months and traveling locally to client sites as needed. Down to Earth provides commercial landscape development, maintenance, and enhancement services across multiple regions in Florida. The company has over 1,200 employees across 12 locations and emphasizes community, continuous improvement, quality, and long-term client relationships.

Requirements

Bachelor’s degree in landscape management, horticulture, business, or a related field preferred; equivalent experience is considered.
3–5 years of experience in landscaping, enhancement sales, project management, or a related client-facing role.
Ability to work outside during the summer months.
Proven ability to sell services and manage customer relationships in a service-based environment.
Strong understanding of landscape enhancement services, materials, and installation practices.
Excellent communication, presentation, and negotiation skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Proficiency with CRM systems, estimating tools, and Microsoft Office.
Valid driver’s license and ability to travel locally to client sites as needed.

Nice To Haves

Minimum 5 years of account management experience in a service industry.
Minimum 2 years of leadership experience.
Experience in commercial, HOA, municipal, or large residential enhancement projects.
Familiarity with landscape design/build, irrigation upgrades, hardscapes, lighting, or arbor enhancements.
Strong collaboration skills with operations and production teams.
Experience working in a multi-branch or large landscaping organization.
Bilingual (English/Spanish) is a plus.
Self-motivated, results-driven mindset with a consultative sales approach.

Responsibilities

Identify, develop, and sell landscape enhancement opportunities, including upgrades, renovations, seasonal improvements, and specialty projects.
Build and maintain strong relationships with assigned clients through regular communication, site visits, and proactive recommendations.
Conduct site evaluations and collaborate with operations and estimating teams to develop enhancement scopes, pricing, and proposals.
Present enhancement plans and proposals clearly and professionally, addressing client objectives and budget expectations.
Coordinate with project managers and field teams to ensure successful execution of sold enhancement projects.
Monitor project progress, quality, and client satisfaction throughout each enhancement project.
Resolve client questions or concerns related to enhancement projects promptly and professionally.
Track sales activity, pipeline, and performance using CRM or internal systems.
Meet or exceed assigned enhancement revenue and margin goals.
Stay informed on landscape design trends, materials, and best practices to provide value-added recommendations.
Identify and resolve customer concerns with a high sense of urgency.
Supervise the operations team that supports the client portfolio.
Proactively identify, hire, retain, and develop top talent.
Perform other tasks as assigned.