Landlord Engagement Consultant

Wake County Government•Raleigh, NC

5d•Onsite

About The Position

The Landlord Engagement Consultant plays a key role in expanding affordable housing opportunities by recruiting landlords and property management companies to participate in the Landlord Engagement Unit (LEU) program. This position develops and maintains solid relationships with landlords, community partners and housing service providers while serving as a consistent point of contact throughout each landlord's participation in the program. Working collaboratively with the LEU Program Manager and other program partners, you'll identify available rental units, address landlord concerns, support successful housing placements and help strengthen partnerships that increase access to safe, stable housing throughout Wake County.

Requirements

Bachelor's degree in relevant field
Three (3) years in leasing, real estate, city planning/public policy, subsidy programs marketing, or sales
Valid Driver's License and "safe" driving record
Ability to build and maintain solid relationships with landlords, property management companies and community partners to increase affordable housing opportunities
Solid customer service and interpersonal skills with the ability to communicate effectively with stakeholders
Ability to collaborate with internal and external partners to resolve concerns, facilitate problem-solving and support positive housing outcomes
Solid organizational, time management and prioritization skills with the ability to manage multiple projects and competing priorities
Ability to influence, negotiate and build consensus while maintaining positive working relationships
Commitment to Housing First principles and ability to serve individuals experiencing homelessness or housing instability
Proficient skills in Microsoft Office 365 applications, including Outlook, Teams, Word and Excel

Nice To Haves

Three (3) years of property management experience
Three (3) years of experience working in leasing, real estate, city planning, public policy, subsidy programs marketing or sales
Two (2) years of experience working in affordable housing and/or homelessness

Responsibilities

Recruit and develop relationships with landlords and property management companies to increase the availability of affordable housing units
Identify landlord engagement opportunities through property records, real estate developers and investors, property management and landlord associations, industry groups, community organizations, social media and other outreach channels
Serve as the primary point of contact for landlords throughout their participation in the LEU program
Collaborate with service providers and community partners to address landlord concerns, facilitate landlord vendor setup and support the resolution of participant housing issues
Plan for and communicate available rental units to program staff, service providers and community partners
Provide exceptional customer service while building and maintaining positive relationships with landlords, participants, service providers, contracting agencies and community partners
Support compliance with program expectations, processes and contractual obligations
Develop landlord engagement and recognition strategies, including appreciation events, landlord spotlights and other initiatives that encourage continued participation in the LEU program
Recommend improvements to outreach, engagement and service delivery processes that strengthen program effectiveness and landlord retention