Landlord Liaison (6 Month Contract)
About The Position
SLCS is currently seeking a Full-Time Landlord Liaison on a 6-month contract for Project Home. As a member of this interdisciplinary team, you will work closely with other team members to support youth, adults and families at risk of homelessness to maintain safe, appropriate and permanent housing. In this role, you will work closely with private and non-profit landlords as well as property management companies to support the landlord tenant relationship. As a landlord liaison, you will mediate tenant-landlord conflicts, inform and support the landlord and tenant regarding their rights and responsibilities, help them understand and have knowledge on the Residential Tenancy Act, help to navigate situations involving the Landlord and Tenant Board and mitigate tenant related risks. You will develop positive relationships with landlords and help educate them about the diverse populations occupying their units to help reduce stigma and discrimination. You will work collaboratively with team members to help educate and entice landlords and property managers to participate in helping to solve homelessness in our community. In collaboration with the rest of the team and community partners, you will be responsible for unit inspections at move-in/out, assessing cleaning/repairs required in all units, obtaining quotes for repairs, liaise with landlords to verify receipt of rent payments from tenants, as well as mediate conflicts and work towards a resolution in an effort to reduce the risk of participants returning to homelessness. This role also requires preparing and maintaining statistical data, compiled on an on-going basis to assist in identifying trends, and developing strategies to navigate them. You will work with individuals from diverse populations using a trauma-informed approach. This position is working Monday to Friday, between the hours of 8:30am - 7pm.
Requirements
- Conflict resolution & negotiation
- Crisis management & problem-solving
- Strong interpersonal and organizational skills
- Familiarity with local social service systems
- Understanding of the Residential Tenancies Act
- Post-secondary education from an accredited institution or relevant work experience (e.g. social services, real estate, property management)
- Minimum of 2 years’ experience working with diverse populations, including those impacted by mental illness/addictions, systemic injustice, poverty, and homelessness
- Excellent knowledge of the Residential Tenancy Act, housing first and harm reduction philosophy and the local housing market
- Intermediate / Standard First Aid /CPR with AED - Level C
- Valid G Class Driver’s License and access to reliable vehicle
- Clear Police Check with vulnerable sector screening
Nice To Haves
- Experience using HIFIS 4.0 considered an asset
- Candidates who are proficient in both official languages of Canada will be considered an asset
Responsibilities
- Mediate tenant-landlord conflicts
- Inform and support the landlord and tenant regarding their rights and responsibilities
- Help them understand and have knowledge on the Residential Tenancy Act
- Help to navigate situations involving the Landlord and Tenant Board
- Mitigate tenant related risks
- Develop positive relationships with landlords
- Educate landlords about the diverse populations occupying their units to help reduce stigma and discrimination
- Educate and entice landlords and property managers to participate in helping to solve homelessness in our community
- Responsible for unit inspections at move-in/out
- Assessing cleaning/repairs required in all units
- Obtaining quotes for repairs
- Liaise with landlords to verify receipt of rent payments from tenants
- Mediate conflicts and work towards a resolution in an effort to reduce the risk of participants returning to homelessness
- Preparing and maintaining statistical data, compiled on an on-going basis to assist in identifying trends, and developing strategies to navigate them
- Work with individuals from diverse populations using a trauma-informed approach
- Support program operations through administrative tasks and community engagement
Benefits
- Accommodations are available upon request in relation to the materials or processes to be used. If accommodation is needed during recruitment, please inform the HR department.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
