Sales Engagement Consultant / Affichage de poste - Consultant en engagement

Purolator • Montreal, QC

1d • Onsite

About The Position

The Engagement Consultant supports Sales in customer acquisition, retention, and growth by leading customer analysis, requirements assessment, solution design, and cross-functional implementation to ensure successful onboarding into the Purolator network.

Requirements

• University degree or equivalent experience.
• Minimum of 3 years of proven experience working with cross-functional teams, operations, and/or project management.
• Excellent understanding of business and financial environments, with strong knowledge of marketing and sales principles.
• Demonstrated ability to lead multiple concurrent projects in a dynamic, fast-paced environment while effectively managing competing priorities, evolving customer needs, and critical project timelines.
• Bilingual in French and English, both written and spoken.
• Strong knowledge of Microsoft Office Suite, Microsoft Project, databases and spreadsheets, Visio, and TMS/WMS systems.
• Experience leveraging AI-enabled tools to support analysis, communication, project management, and process improvement.
• Strong analytical and problem-solving skills, with the ability to analyze customer and operational data, identify opportunities and risks, and make sound decisions to support successful implementations.
• Ability to work effectively with all levels of the organization within a team setting.
• Strong political awareness, negotiation, diplomacy, and organizational influence skills, with a strong customer service orientation and the ability to navigate complex stakeholder environments and drive alignment across diverse groups.
• Valid driver's license required.

Nice To Haves

• Experience in courier, logistics, transportation, distribution, or supply chain environments is highly preferred.
• Demonstrated leadership in continuous process improvement and productivity enhancement initiatives.

Responsibilities

• Provide integrated distribution solutions across Courier, Freight, Parcel, LTL, and Logistics by applying industry best practices and a holistic approach that considers operational, technological, administrative, and business requirements, ensuring alignment with Purolator’s network and capabilities.
• Gather and document customer requirements, validate operational feasibility, and lead onboarding projects through effective planning, resource coordination, risk management, and operational impact assessment to ensure successful integration into the Purolator network.
• Prepare and deliver implementation updates, stakeholder briefings, customer communications, and project status reports throughout the onboarding lifecycle.
• Support Sales during business reviews by analyzing customer operations, interpreting complex profiles to identify requirements, mapping end‑to‑end lifecycles, and identifying opportunities for practical logistics solutions that improve efficiency and reduce costs.
• Build and manage relationships with internal stakeholders, navigating negotiation, interpretation, and resolution of complex issues. Facilitate discussions and drive consensus across groups to evaluate and implement logistics solutions and ensure alignment and accountability.
• Produce implementation summaries, project metrics, customer analyses, and executive updates to support decision‑making, operational readiness, and successful customer integration.

Benefits

• Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
• We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree