Land & Water Conservation Administrative Associate II

St Croix County • Hudson, WI

5d • Onsite

About The Position

This position provides customer service, administrative, and program support to the Community Development Department, including the Land and Water Conservation Division, and administrative support to UW-Extension staff. The role assists the public, processes applications, maintains records, and supports departmental programs and initiatives. It also helps coordinate and implement conservation-related programs, public outreach, and educational activities.

The position requires proficiency with relevant software, databases, and standard office equipment; knowledge of office procedures and records management; strong communication, organizational, and customer-service skills; and the ability to follow departmental policies, handle routine calculations, review applications, and solve routine problems. The employee must exercise discretion and maintain confidentiality in accordance with public records requirements and applicable laws.

Work is typically performed in an office environment with regular public and employee interaction. Work may take place at multiple office locations, including Hudson, Baldwin, and County Park Facilities, and occasionally outside a traditional office setting in support of programs and events. The role involves occasional exertion of up to 10 pounds and regular sitting, with frequent standing and fine motor and repetitive tasks.

Requirements

• High school diploma or equivalent.
• Two years of work experience in a business office/administrative support, customer service, or public-facing program support role.
• Technical proficiency with relevant software applications, databases, standard office equipment, and technology tools, such as Microsoft Office, Outlook, and SharePoint.
• General knowledge of standard office procedures and administrative practices, including records management, document preparation, correspondence processing, and multi-line telephone systems.
• Ability to learn and apply County and departmental policies, procedures, and program requirements and identify appropriate resources or staff for customer inquiries.
• Ability to provide effective, professional, respectful, and tactful customer service to individuals from diverse backgrounds.
• Ability to accurately perform data entry, review and process applications, prepare correspondence and documents, and maintain organized records.
• Strong organizational and time-management skills, including prioritizing tasks, meeting deadlines, and adapting to changing work demands.
• Ability to provide administrative and logistical support for programs, projects, and events and to work collaboratively with coworkers, supervisors, and staff across departments.
• Ability to exercise discretion and maintain confidentiality consistent with public records requirements and applicable laws.
• Ability to communicate clearly and professionally in English, both verbally and in writing.
• Ability to listen attentively, understand inquiries, provide accurate information about routine services and procedures, and direct questions to appropriate staff.
• Ability to read, understand, and follow written instructions, correspondence, policies, procedures, and routine program materials.
• Ability to prepare accurate, clear, and concise routine correspondence and other written materials.
• Ability to perform basic mathematical calculations and accurately review numerical information, quantities, and calculations; use calculators, spreadsheets, and other standard office tools for routine calculations and recordkeeping.
• Ability to follow verbal and written instructions, apply established procedures, review applications for completeness and accuracy, identify missing or inconsistent information, and refer technical questions to appropriate staff.
• Ability to assess customer inquiries, locate available information, determine when additional assistance is needed, resolve routine problems, and exercise sound judgment within established guidelines.
• Ability to adapt to changing priorities, manage competing demands, and remain professional during challenging customer interactions.
• Ability to perform the described physical functions, including occasional exertion of up to 10 pounds; regular sitting; frequent standing, fine motor skills, and repetitive motions; and occasional walking, stooping, kneeling, crouching or crawling, and reaching above shoulder level or below the waist.
• Ability to read documents and computer screens, review detailed information, communicate and exchange information effectively, and remain stationary for extended periods.

Nice To Haves

• Education or experience in conservation, natural resources, environmental programs, land and water conservation, or a related field.
• Experience providing administrative or program support in a government, public service, or conservation-related setting.
• Experience coordinating community programs, public outreach activities, educational events, or environmental initiatives.

Responsibilities

• Provide customer service to the Community Development and UW-Extension Departments, including providing information, scheduling appointments, and directing questions to appropriate staff.
• Review and process incoming applications.
• Process incoming and outgoing departmental mail.
• Maintain office supply inventory.
• Scan, file, and archive department records.
• Assist Community Development Department staff with projects as directed by the Administrative Services Supervisor.
• Support Land and Water Conservation programs, including the annual tree/plant sale and water quality initiatives.
• Support the recycling program and assist with recycling events.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED