Land & Water Conservation Administrative Associate II

St. Croix County • Hudson, WI

6d • $20 - $22 • Onsite

About The Position

This position provides customer service, administrative, and program support to the Community Development Department, including the Land and Water Conservation Division, and administrative support to UW-Extension staff. Duties include assisting the public, processing applications, maintaining records, and supporting departmental programs and initiatives. The position also helps coordinate and implement conservation-related programs, public outreach activities, and educational initiatives.

The role requires professional communication with the public and colleagues, accurate administrative work, and the ability to apply established policies and procedures. Work is typically performed in an office environment with regular public and employee interaction, at multiple office locations including Hudson, Baldwin, and County Park Facilities. Occasional work outside a traditional office setting may be required to support programs and events, including the annual tree/plant sale and recycling events.

Requirements

• High school diploma or equivalent.
• Two years of work experience in a business office or administrative support, customer service, or public-facing program support role.
• Technical proficiency with relevant software, databases, standard office equipment, and technology tools, such as Microsoft Office, Outlook, and SharePoint.
• General knowledge of standard office procedures and administrative practices, including records management, document preparation, correspondence processing, and multi-line telephone systems.
• Ability to learn and apply County and departmental policies, procedures, and program requirements, and identify appropriate resources or staff for customer inquiries.
• Ability to provide effective customer service and communicate professionally, respectfully, and tactfully with people from diverse backgrounds.
• Ability to perform accurate data entry, review and process applications, prepare correspondence and documents, and maintain organized records.
• Strong organizational and time-management skills, including prioritizing tasks, meeting deadlines, and adapting to changing work demands.
• Ability to provide administrative and logistical support for departmental programs, projects, and events.
• Ability to work collaboratively with coworkers, supervisors, and staff across departments.
• Ability to exercise discretion and maintain confidentiality consistent with public records requirements and applicable laws.
• Ability to communicate clearly and professionally in English, both verbally and in writing.
• Ability to listen attentively, understand customer inquiries, provide accurate information about routine services and procedures, and refer questions when necessary.
• Ability to read, understand, and follow written instructions, correspondence, policies, procedures, and routine program materials.
• Ability to prepare accurate, clear, and concise routine correspondence, documents, and other written materials.
• Ability to perform basic mathematical calculations and accurately review numerical information, quantities, and calculations.
• Ability to use calculators, spreadsheets, and other standard office tools for routine calculations and recordkeeping.
• Ability to follow instructions and established procedures, review applications for completeness and accuracy, identify missing or inconsistent information, and refer technical questions to appropriate staff.
• Ability to assess customer inquiries, locate available information, determine when additional assistance is needed, and resolve routine problems within established guidelines.
• Ability to exercise sound judgment, manage competing demands, adapt to changing priorities, and remain professional during challenging customer interactions.
• Ability to meet the stated physical requirements, including occasional exertion of up to 10 pounds, regular sitting, frequent standing and fine motor or repetitive motions, and occasional walking, stooping, kneeling, crouching, crawling, or reaching above shoulder level or below the waist.

Nice To Haves

• Education or experience in conservation, natural resources, environmental programs, land and water conservation, or a related field.
• Experience providing administrative or program support in a government, public service, or conservation-related setting.
• Experience coordinating community programs, public outreach activities, educational events, or environmental initiatives.

Responsibilities

• Provide customer service to the Community Development and UW-Extension Departments by sharing information, scheduling appointments, and directing questions to appropriate staff.
• Review and process incoming applications.
• Process incoming and outgoing departmental mail.
• Maintain office supply inventory.
• Scan, file, and archive department records.
• Assist Community Development Department staff with projects as directed by the Administrative Services Supervisor.
• Support Land and Water Conservation programs, including the annual tree/plant sale and water quality initiatives.
• Support the recycling program and assist with recycling events.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED