Lake House Supervisor

Spire Hospitality•Village of Lake Placid, NY

About The Position

SPIRE Hospitality is a hotel and resort management company focused on guest experiences and service. The Lake House Supervisor provides daily leadership for the Lake House building and oversees guest service, Front Desk procedures, bar service, cleanliness, ongoing projects, and special events. The role supervises the Lake House Host and ensures assigned tasks are completed and followed through. The supervisor works with the Director of Rooms, Housekeeping Manager, and Reservations department to support smooth operations, accurate bookings, and guest satisfaction.

Requirements

High school diploma or equivalent.
At least 1 year of hospitality or guest service experience.
Bar or bartending experience required.

Nice To Haves

Hospitality coursework preferred.
Prior supervisory experience preferred.
TIPS or Responsible Alcohol Service certification preferred.
CPR/First Aid preferred.
Additional language ability is a plus.

Responsibilities

Greet guests warmly and professionally throughout their stay.
Oversee Lake House guest service, Front Desk procedures, bar service, cleanliness, ongoing projects, and special events.
Supervise the Lake House Host and ensure satisfactory task completion and follow-through.
Coordinate with the Director of Rooms to support smooth operations and consistent guest satisfaction.
Serve as the main contact for guest interactions, respond promptly to requests, address concerns, and escalate service recovery opportunities to the Director of Rooms when necessary.
Coordinate with the Housekeeping Manager to maintain cleanliness in guest rooms and common spaces.
Coordinate with the Reservations department regarding Lake House property reservations and ensure booking accuracy.
Anticipate guest needs, encourage personalized service, and maintain a high-touch boutique experience.