Lake House Supervisor

High Peaks Resort • Lake Placid, NY

3d

About The Position

SPIRE Hospitality is a management company that operates hotels and resorts and focuses on memorable guest experiences and high-quality service. The Lake House Supervisor provides daily leadership for the Lake House building and oversees guest service, front desk procedures, bar service, cleanliness, ongoing projects, and special events. The role also supervises the Lake House Host and ensures tasks are completed satisfactorily and followed through.

The Supervisor works with the Director of Rooms, Housekeeping Manager, and Reservations department to support smooth operations, accurate bookings, cleanliness, and guest satisfaction. The role serves as the primary contact for guest interactions, responds to requests and concerns, and escalates service recovery opportunities when needed. The position is paid $25.00 per hour.

Requirements

• High school diploma or equivalent.
• At least 1 year of hospitality or guest service experience.
• Bar or bartending experience required.

Nice To Haves

• Hospitality coursework preferred.
• Prior supervisory experience preferred.
• TIPS or Responsible Alcohol Service certification preferred.
• CPR/First Aid preferred.
• Additional language ability is a plus.

Responsibilities

• Oversee guest service aspects of the Lake House, including Front Desk procedures, bar service, building cleanliness, ongoing projects, and special events.
• Provide daily leadership for the Lake House building.
• Supervise the Lake House Host and ensure satisfactory task completion and follow-through.
• Greet guests warmly and professionally, enhancing their experience from check-in through departure.
• Coordinate with the Director of Rooms to support smooth operations and consistent guest satisfaction.
• Serve as the main contact for guest interactions, promptly responding to requests and addressing concerns.
• Escalate service recovery opportunities to the Director of Rooms when necessary.
• Coordinate with the Housekeeping Manager to maintain cleanliness in guest rooms and common spaces.
• Coordinate with Reservations regarding Lake House property bookings and ensure booking accuracy.
• Anticipate guest needs, encourage personalized service, and maintain a high-touch, boutique experience.

Benefits

• Earned wage access to get paid before payday
• Medical insurance
• Dental insurance
• Vision insurance
• Pet discount program
• Identity theft protection
• Pre-paid legal support
• Flexible spending accounts
• 401(k)
• Life insurance
• Critical accident coverage
• Critical illness coverage
• Short-term disability
• Long-term disability
• Paid time off
• Wellness programs
• Hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED