Labour Standards Officer 3
About The Position
The Labour Standards Division is responsible for the Labour Standards Code and related regulations, which establish the basic rights and responsibilities of provincially regulated employers and workers in Nova Scotia. The legislation provides a dispute resolution mechanism and enforcement tools for addressing complaints under the Code and establishes licensing and registration requirements in relation to the recruitment and hiring of foreign workers. We help people understand and comply with our legislation and provide a fair, accessible and responsive dispute resolution system. We know our work can be challenging and often deals with people in difficult situations − we strive to create a welcoming, respectful, safe, supportive, and inclusive workplace culture. As a Labour Standards Officer 3, you support the work of the Labour Standards Division by helping people understand and comply with our legislation. You help parties settle their disputes and you investigate and adjudicate complex complaints and recruiter licence and employer registration applications following applicable policies and procedures.
Requirements
- A bachelor’s degree plus 5 years of relevant experience. An acceptable combination of education and experience may be considered.
- Direct experience interpreting and applying legislation, regulations, and policy.
- Proven conflict resolution skills and experience relevant to conducting complex investigations in a fair, impartial, and timely manner.
- Strong critical thinking and problem-solving skills.
- Excellent written analytical work.
- Strong communication skills and a proven ability to explain complex information in a way that people can easily understand.
- Experience dealing with frustrated and upset individuals and can deescalate situations by seeking to understand others’ perspectives, showing compassion, and remaining calm and respectful.
- Clearly demonstrate an understanding of – and commitment to – equity, diversity, and inclusion.
- Strong attention to detail, excellent organizational and time management skills, and proven experience effectively managing a busy caseload.
- Ability to work well both independently and in a team environment.
- Good interpersonal skills and can build productive relationships with others.
- Flexibility and adaptability with work.
- Proficiency using Microsoft Office programs including Word, Excel, Outlook and PowerPoint.
Nice To Haves
- A law degree.
- Fluency in another language such as Spanish, Mandarin, Korean or French.
Responsibilities
- Effectively manage a caseload of complex files ensuring service targets are met.
- Facilitate the settlement of disputes between parties using conflict resolution and mediation skills.
- Conduct thorough investigations in an impartial, fair and timely manner.
- Make findings of fact and legal findings and issue written reasoned decisions.
- Enforce decisions through collection activity when necessary.
- Inspect payroll records to assess compliance with the Labour Standards Code and regulations and work with employers to help them understand and comply with the legislation.
- Deliver presentations on Labour Standards to diverse groups.
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- A Dynamic, client-focused office environment where service excellence and teamwork are our focus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
