Labour Standards Officer 1-2

The Government of Nova Scotia•Halifax, NS

7d•CA$62,148 - CA$82,148•Onsite

About The Position

The Labour Standards Division is responsible for the Labour Standards Code and related regulations, which establish the basic rights and responsibilities of provincially regulated employers and workers in Nova Scotia. The legislation provides a dispute resolution mechanism and enforcement tools for addressing complaints under the Code and establishes licensing and registration requirements in relation to the recruitment and hiring of foreign workers. We help people understand and comply with our legislation and provide a fair, accessible and responsive dispute resolution system. We know our work can be challenging and often deals with people in difficult situations − we strive to create a welcoming, respectful, safe, supportive, and inclusive workplace culture. As a Labour Standards Officer 1-2, you will support the work of the Labour Standards Division by responding − in a manner that promotes understanding and compliance − to telephone and email inquiries regarding the application of the Labour Standards Code and regulations. Using your knowledge of labour standards and settlement skills, you will help resolve disputes between employers and employees. As well, you will investigate matters under the Labour Standards Code and issue formal decisions when necessary.

Requirements

A bachelor’s degree and at least 2 years of related experience, or an equivalent combination of training and experience may be acceptable.
Demonstrated experience applying legislation/regulations/policy.
Good interpersonal and communication skills and a proven ability to explain complex information in a way that people can easily understand.
Experience dealing with frustrated and upset individuals and can deescalate situations by seeking to understand others’ perspectives, showing empathy, and remaining calm and respectful.
Clearly demonstrate an understanding of, and commitment to, equity, diversity, and inclusion.
Proven critical thinking and problem-solving skills as well as experience conducting research, assessing information, and making conclusions, and doing written analytical work.
Conscientious about — and accurate with — your work and have well developed time management and organizational skills to effectively manage competing priorities in a busy work environment.
Comfortable using Microsoft applications including Excel and Outlook and use these tools to help you work more efficiently.
Consistently maintain a respectful, professional, and courteous manner with colleagues and clients.
Flexible and adaptable and demonstrate a willingness to take on any task required to help the team provide timely quality service to the public.

Nice To Haves

Experience applying policies/legislation/regulations
Fluent in other languages such as Spanish, Mandarin, Korean or French.

Responsibilities

Provide clear, accurate and consistent information to employers, workers, recruiters, and the public about labour standards
Effectively manage a demanding caseload of complaint files ensuring service targets are met
Facilitate settlement of disputes using conflict resolution and mediation skills
Conduct investigations in an impartial, fair and timely manner
Make findings of fact and legal findings and issue written reasoned decisions
Enforce decisions through collection activity when necessary