Laboratory Referral Specialist I or II - Greenwich, Connecticut

Mayo Clinic • Rochester, MN

11d • Onsite

About The Position

This position is 100% on-site in a hospital laboratory at a strategic client facility in Greenwich, Connecticut. The Laboratory Referral Specialist manages the client’s referral send-out work to Mayo Clinic Laboratories (MCL), as directed by client management and governed by the client’s business contract. The role provides on-site customer service and serves as a resource to the client’s clinical laboratory staff.

The specialist manages biological specimens—including receipt, verification, handling, aliquoting, processing, shipping when applicable, ordering, and resolution. The position also involves communicating with internal and external stakeholders, monitoring assigned reports, and partnering with clients to resolve specimen-submission issues. Additional duties may include managing pending lists and billing charges, building tests in the Laboratory Information System (LIS), maintaining the Joint Test Catalog, tracking quality metrics, training send-out staff, and maintaining MCS supply inventory. Further responsibilities related to LIS maintenance, documents, and end-user feedback groups may be assigned by the client and MCS.

Employees hired into this position must complete two years in the role before becoming eligible to apply for other positions within Mayo Clinic. The position is not eligible for visa sponsorship, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• Laboratory Referral Specialist I: High school diploma or GED and three years of relevant work experience.
• Laboratory Referral Specialist II: Bachelor’s degree, or an associate degree with one year of relevant experience.
• Must be able to multitask and perform in a fast-paced, customer-focused environment.
• Excellent communication skills and ability to work closely with others.
• Must maintain confidentiality when handling results, patient information, and business interactions.
• Must be organized and able to prioritize work with limited oversight.
• Must have good human-relations skills and communicate effectively orally and in writing.
• Must be attentive to detail and adhere to strict safety requirements for handling chemicals and infectious agents.
• A resume is required for consideration.
• DLMP/MCL employees who have been in their current lab or position for less than two years must attach early-release approval from their supervisor.
• Internal applicants must attach their three most recent performance appraisals.
• Employees must complete two years in this position before becoming eligible to apply for other positions within Mayo Clinic.
• Not eligible for visa sponsorship; Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

• Bachelor’s degree and previous laboratory experience are preferred.
• A cover letter is preferred but optional.

Responsibilities

• Manage the client’s referral send-out work to Mayo Clinic Laboratories according to client management direction and the client’s business contract.
• Provide on-site customer service and act as a resource to the client’s clinical laboratory staff.
• Receive, verify, handle, aliquot, process, and, when applicable, ship biological specimens; manage specimen ordering and resolution.
• Communicate with internal and external stakeholders, monitor assigned reports, and work with clients to resolve specimen-submission issues.
• Perform duties that may include managing pending lists and billing charges, building LIS tests, maintaining the Joint Test Catalog, tracking quality metrics, training send-out staff, and maintaining MCS supply inventory.
• Carry out additional client- and MCS-assigned responsibilities related to LIS maintenance, documents, and end-user feedback groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED