Laboratory Referral Specialist I or II - Greenwich, Connecticut
About The Position
The Laboratory Referral Specialist manages a client’s referral send-out work routed to Mayo Clinic Laboratories (MCL), as directed by client management and governed by the client’s business contract. The role provides onsite customer service and serves as a resource to the client’s clinical laboratory staff. It manages biological specimens—including receipt, verification, handling, aliquoting, processing, and shipping when applicable—as well as ordering and specimen resolution. The specialist communicates with internal and external stakeholders, monitors assigned reports, and partners with clients to resolve specimen-submission issues. Duties may include managing pending lists and billing charges; building tests in the Laboratory Information System (LIS); maintaining the Joint Test Catalog; tracking quality metrics; training send-out staff; and maintaining MCS supply inventory. Additional responsibilities assigned by the client or MCS may include LIS maintenance, document work, and participation in end-user feedback groups. This position is 100% onsite in a hospital laboratory at a strategic client facility in Greenwich, Connecticut. Employees hired into the position must complete two years in the role before becoming eligible to apply for other Mayo Clinic positions. The position is not eligible for visa sponsorship, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Requirements
- For Laboratory Referral Specialist I: high school diploma or GED and three years of relevant work experience.
- For Laboratory Referral Specialist II: bachelor’s degree, or associate degree with one year of relevant experience.
- Ability to multitask and perform in a fast-paced, customer-focused environment.
- Excellent communication skills and ability to work closely with others.
- Ability to maintain confidentiality when handling results, patient information, and business interactions.
- Organized, able to prioritize work, and able to work with limited oversight.
- Good human relations skills and effective oral and written communication.
- Attention to detail and ability to follow strict safety requirements for handling chemicals and infectious agents.
- DLMP/MCL employees who have been in their current lab or position for less than two years must attach early release approval from their supervisor.
- Applicants must include a resume; a cover letter is optional/preferred.
- Internal applicants must attach their three most recent performance appraisals.
- Employees hired into the role must complete two years in the position before becoming eligible to apply to other positions within Mayo Clinic.
- The position is not eligible for visa sponsorship; Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Nice To Haves
- Bachelor’s degree.
- Previous laboratory experience.
Responsibilities
- Manage a client’s referral send-out work coming to Mayo Clinic Laboratories, as directed by client management and governed by the client’s business contract.
- Provide onsite customer service and act as a resource to the client’s clinical laboratory staff.
- Receive, verify, handle, aliquot, process, and, when applicable, ship biological specimens; manage ordering and specimen resolution.
- Communicate with internal and external stakeholders, monitor assigned reports, and work with clients to resolve specimen-submission issues.
- Manage pending lists and billing charges.
- Build tests in the Laboratory Information System (LIS) and maintain the Joint Test Catalog.
- Monitor quality metrics and train send-out staff.
- Maintain MCS supply inventory.
- Perform additional client- or MCS-assigned duties, which may include LIS maintenance, document work, and participation in end-user feedback groups.
Benefits
- Medical coverage with multiple plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
- Competitive compensation and comprehensive benefit plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
