Laboratory Referral Specialist I or II - Greenwich, Connecticut
About The Position
The Laboratory Referral Specialist manages a client’s referral send-out work to Mayo Clinic Laboratories (MCL), as directed by client management and governed by the client’s business contract. The role provides on-site customer service and serves as a resource to the client’s clinical laboratory staff. The employee works 100% on-site in a hospital laboratory at a strategic client facility in Greenwich, Connecticut. The position involves receiving, verifying, handling, aliquoting, processing, and, where applicable, shipping biological specimens such as blood and urine. It also includes ordering and resolving specimen issues; communicating with internal and external stakeholders; monitoring assigned reports; and partnering with clients to address problems with specimen submissions. Additional duties may include managing pending lists and billing charges, building tests in the Laboratory Information System (LIS), maintaining the Joint Test Catalog, monitoring quality metrics, training send-out staff, and maintaining MCS supply inventory. Other responsibilities related to LIS maintenance, documents, and end-user feedback groups may be assigned by the client and MCS. Employees must complete two years in this position before becoming eligible to apply for other Mayo Clinic positions. The position is not eligible for visa sponsorship, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Requirements
- Laboratory Referral Specialist I: high school diploma or GED and three years of relevant work experience.
- Laboratory Referral Specialist II: bachelor’s degree, or an associate degree and one year of relevant experience.
- Capable of multitasking and working in a fast-paced, customer-focused environment.
- Excellent communication skills and ability to work closely with others.
- Maintain confidentiality when handling results, patient information, and business interactions.
- Organized and able to prioritize work with limited oversight.
- Good interpersonal skills and effective oral and written communication.
- Attentive to detail and able to follow strict safety requirements for handling chemicals and infectious agents.
- Applicants must include a resume. Internal applicants must attach their three most recent performance appraisals.
- DLMP/MCL employees who have been in their current lab or position for less than two years must attach early release approval from their supervisor.
Nice To Haves
- Bachelor’s degree and previous laboratory experience are preferred.
- Cover letter is optional/preferred.
Responsibilities
- Manage client referral send-out work coming to Mayo Clinic Laboratories, following client management direction and the client’s business contract.
- Provide on-site customer service and serve as a resource to the client’s clinical laboratory staff.
- Receive, verify, handle, aliquot, process, and ship biological specimens when applicable.
- Order specimens and resolve specimen issues.
- Communicate with internal and external stakeholders, monitor assigned reports, and work with clients to resolve specimen submission issues.
- Manage pending lists and billing charges; perform Laboratory Information System test builds and Joint Test Catalog maintenance.
- Monitor quality metrics and train send-out staff.
- Maintain MCS supply inventory.
- Perform other assigned duties related to LIS maintenance, documents, and end-user feedback groups.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Affordable vision plan with a national network.
- Health savings account and flexible spending accounts for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
