Laboratory Referral Specialist I or II - Durham, NC

Mayo Clinic • Rochester, MN

28d • Onsite

About The Position

This position is 100% on-site in a hospital laboratory at a strategic client facility in Durham, North Carolina. The Laboratory Referral Specialist manages a client’s referral send-out work to Mayo Clinic Laboratories (MCL), following direction from client management and the client’s business contract. The role provides on-site customer service and serves as a resource for the client’s clinical laboratory staff.

The specialist manages biological specimens—including receipt, verification, handling, aliquoting, processing, shipping when applicable, ordering, and specimen resolution. The role also communicates with internal and external stakeholders, monitors assigned reports, and works with clients to resolve specimen-submission issues. Duties may include managing pending lists and billing charges, building tests in the Laboratory Information System (LIS), maintaining the Joint Test Catalog, monitoring quality metrics, training send-out staff, and maintaining MCS supply inventory. Additional responsibilities related to LIS maintenance, documents, and end-user feedback groups may be assigned by the client and MCL.

Employees hired into this position must complete two years in the role before becoming eligible to apply for other positions within Mayo Clinic. The position is not eligible for visa sponsorship, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• For Laboratory Referral Specialist I: high school diploma or GED and three years of relevant work experience.
• For Laboratory Referral Specialist II: associate degree and one year of relevant experience, or a bachelor’s degree.
• Capable of multitasking and performing in a fast-paced, customer-focused environment.
• Excellent communication skills and ability to work closely with others.
• Maintain a high level of confidentiality when handling results, patient information, and business interactions.
• Organized and able to prioritize work with limited oversight.
• Good human relations skills and effective oral and written communication.
• Ability to attend to details and adhere to strict safety requirements for handling chemicals and infectious agents.
• Include a resume with the application.
• DLMP/MCL employees who have been in their current lab or position for less than two years must attach early release approval from their supervisor.
• Internal applicants must attach their three most recent performance appraisals.
• Complete two years in this position before becoming eligible to apply to other positions within Mayo Clinic.
• Not eligible for visa sponsorship; Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

• Bachelor’s degree.
• Previous laboratory experience.
• Cover letter is preferred but optional.

Responsibilities

• Manage a client’s referral send-out work coming to Mayo Clinic Laboratories, as directed by client management and governed by the client’s business contract.
• Provide on-site customer service and serve as a resource to the client’s clinical laboratory staff.
• Receive, verify, handle, aliquot, process, and, when applicable, ship biological specimens; manage specimen ordering and resolution.
• Communicate with internal and external stakeholders.
• Monitor assigned reports and partner with clients to resolve specimen-submission issues.
• Perform duties that may include managing pending lists and billing charges, building tests in the Laboratory Information System (LIS), maintaining the Joint Test Catalog, monitoring quality metrics, training send-out staff, and maintaining MCS supply inventory.
• Perform additional duties as assigned by the client and MCL, which may relate to LIS maintenance, documents, and end-user feedback groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED