Laboratory Process Technician

TriHealth•Cincinnati, OH

8d•Onsite

About The Position

The Laboratory Process Technician serves as a laboratory liaison for a broad range of customers receiving TriHealth services. The role supports diagnostic care by accurately handling specimens and coordinating their movement through the TriHealth Laboratory system, including dispatching specimens to referral laboratories. It also provides customer support through inbound and outbound communications, assistance with diagnostic laboratory services, collection of information for service and billing, and resolution of inquiries and issues. The position completes paperwork in compliance with OIG guidelines, including interpreting and transcribing physician orders and entering orders into LIS/HIS systems. It also procures quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing in accordance with CLIA, Joint Commission, and CAP guidelines. The role requires resourcefulness, collaboration, and knowledge of hospital services. It receives oversight from the direct supervisor and the Medical Director. This is a full-time, day-shift position at Bethesda North Hospital in Cincinnati, Ohio, scheduled for 64 hours bi-weekly. Weekend and holiday work is not required. The job involves frequent communication, walking, and near visual acuity, along with the physical activities and demands described under Working Conditions.

Requirements

High school diploma or GED.
Resourcefulness, collaboration, and comprehensive knowledge of hospital services.
Ability to procure quality specimens from adult, geriatric, pediatric, and infant patients in accordance with CLIA, Joint Commission, and CAP guidelines.

Nice To Haves

1–2 years of experience in a hospital laboratory setting.
Formal phlebotomy training.
Knowledge of laboratory terminology.
Specimen-handling experience or knowledge.
Data-entry experience or knowledge.
Experience or knowledge with Windows software.
Experience or knowledge with HIS and LIS.
Certified Phlebotomy Technician certification.

Responsibilities

Label, aliquot, package, and track specimens throughout the TriHealth Laboratory system.
Dispatch specimens to the appropriate referral laboratory.
Manage inbound and outbound communications with TriHealth customers.
Provide support for diagnostic laboratory services.
Collect information needed for service and billing.
Resolve customer inquiries and issues.
Complete paperwork in compliance with OIG guidelines.
Accurately interpret and transcribe physician orders and enter orders into LIS/HIS systems.
Procure quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing according to CLIA, Joint Commission, and CAP guidelines.
Demonstrate TriHealth SERVE Standards and ALWAYS Behaviors in interactions with patients, guests, colleagues, and the community.