Laboratory Practice Representative Trainee- Pathology

University of Maryland Faculty Physicians • Baltimore, MD

11d

About The Position

Performs front desk and phlebotomy duties in an ambulatory laboratory setting. Responsibilities include patient demographic and insurance registration, scheduling and verifying insurance information, collecting phlebotomy specimens, and conducting specimen quality checks. The position requires full certification in patient registration and phlebotomy, along with other duties as assigned.

The role involves applying FPI practices and policies, supporting provider schedules and patient pre-visit activities, collecting and accurately posting patient payments, and obtaining and verifying demographic and insurance information to support the revenue cycle. The representative also promotes positive guest relations and confirms that written orders on requisitions match specimen labels.

Requirements

• Must be fully certified in patient registration and phlebotomy.
• Completion of an accredited phlebotomy program.
• Strong customer service skills.
• Accurate data-entry skills.
• PC proficiency.
• General understanding and application of basic accounting principles.
• Current knowledge of payer requirements for referrals and pre-authorization.
• Knowledge of a computerized billing system.

Nice To Haves

• High school diploma or GED preferred.
• Previous medical office experience is a plus.

Responsibilities

• Complete patient demographic and insurance registration.
• Schedule patients and/or verify insurance information.
• Collect phlebotomy specimens and perform sample quality checks.
• Apply knowledge of FPI practices, including payer contracts, policies, and best practices.
• Manage provider schedules and schedule appointments accurately, communicating patient responsibilities and other pre-visit requirements.
• Collect co-payments and outstanding balances, and accurately post payments in the GE Front Desk Credit Card Module.
• Obtain and verify patient demographic and insurance information to support payment for services rendered.
• Observe and apply relevant FPI and departmental policies and procedures.
• Promote positive guest relations and communicate courteously with patients and referral sources.
• Confirm that written orders on requisitions match specimen labels.
• Perform other duties as assigned.

Benefits

• University of Maryland Faculty Physicians, Inc. offers a total rewards package supporting employees' health, life, career, and retirement. Further benefits information is available at https://www.umfpi.org/jobs/summary-employee-benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED