Laboratory Operations Technician

Bio-Techne • Austin, TX

3d

About The Position

This role supports daily operations of the Clinical Laboratory and helps ensure compliance with applicable regulatory bodies. Work includes accessioning, batching, and reporting clinical samples; tracking samples; obtaining patient consent forms; and sending final reviewed reports to clients for billing. The technician manages the electronic equipment scheduling system and equipment records, performs laboratory maintenance including calibration, and coordinates maintenance, validations, and vendor services. The role also manages reagent and consumable inventory and supply, supports client services and payment processing, assists with regulatory activities, and identifies opportunities for improvement.

Requirements

• High school diploma or GED required.
• Proficiency with Microsoft Office applications and database management systems.
• Strong organization and attention to detail, with minimal documentation errors.
• Strong interpersonal, written, and oral communication skills.
• Problem-solving abilities and a strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.
• Ability to follow directions and instructions accurately.

Nice To Haves

• Associate’s or Bachelor’s degree, ideally in a chemical science, biological science, or business administration discipline.
• 0–2 years of experience in patient intake, clinical customer service, or a laboratory setting.
• Experience working in a regulated clinical environment.
• Familiarity with CAP, CLIA, New York State, and GCP regulations.
• Laboratory training.

Responsibilities

• Support client services by checking in samples, resolving discrepancies or missing information, accessioning and batching samples, sending reports, and addressing client questions.
• Ensure equipment is maintained according to manufacturers’ requirements, schedule planned maintenance with vendors, and schedule or perform validations as needed.
• Monitor inventory of laboratory reagents, kits, controls, and consumable supplies; conduct periodic audits; initiate purchase requests; receive and verify shipments; and maintain inventory records.
• Collect and process payments for self-pay lab testing and work with Accounts Receivable to support timely monthly invoicing.
• Manage records for clinical reports and equipment.
• Assist with CLIA, CAP, and New York State regulatory activities.
• Identify potential areas for improvement and establish methods for improvement.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield insurance benefits starting on day one.
• 401(k) plans.
• Employee stock purchase plan (ESPP).
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• Mentorship, promotional opportunities, training and development, tuition reimbursement, and internship programs.
• Employee resource groups, paid volunteer time off, employee events, and charity drives.
• Accrued leave policy with paid holidays, paid time off, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED