Laboratory Operations Technician

Bio-Techne • Austin, TX

1d • $22 - $30

About The Position

This role supports the daily operations of the Clinical Laboratory and helps ensure compliance with applicable regulatory bodies. Duties include accessioning, batching and reporting clinical samples; tracking samples; obtaining patient consent forms; and sending final reviewed reports to clients for billing. The technician also manages the electronic equipment scheduling system and associated records, performs laboratory maintenance activities such as equipment calibration and maintenance, and manages reagent, consumable and supply inventory.

Requirements

• High school diploma or GED.
• Proficiency with Microsoft Office applications and database management systems.
• Highly organized and detail-oriented, with minimal documentation errors.
• Strong interpersonal, written and oral communication skills.
• Proven problem-solving abilities and a strong customer-service orientation.
• Ability to work in a team-oriented, collaborative environment.
• Ability to follow directions and instructions accurately.

Nice To Haves

• Associate’s or bachelor’s degree, ideally in chemical science, biological science or business administration.
• 0–2 years of experience in patient intake, clinical customer service or a laboratory setting.
• Experience working in a regulated clinical environment.
• Familiarity with CAP, CLIA, New York State and GCP regulations.
• Laboratory training.

Responsibilities

• Handle client services, including sample check-in, resolving discrepancies or missing information, accessioning and batching, sending out reports, and addressing client questions.
• Manage equipment, ensuring maintenance follows manufacturer requirements; schedule planned maintenance with vendors and arrange or perform validations as needed.
• Monitor inventory of laboratory reagents, kits, controls and consumable supplies; conduct periodic audits; initiate purchase requests; receive and verify shipments; and maintain inventory records in accordance with laboratory quality requirements.
• Collect and process payments for self-pay laboratory testing and work with Accounts Receivable to support timely monthly invoicing.
• Manage records for clinical reports and equipment.
• Assist with CLIA, CAP and New York State regulatory activities.
• Identify potential areas for improvement and establish methods for improvement.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield insurance benefits starting on day one.
• 401(k) plans and an employee stock purchase plan (ESPP).
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• Mentorship, promotional opportunities, training and development, tuition reimbursement, and internship programs.
• Employee resource groups, paid volunteer time off, employee events, and charity drives.
• Accrued leave policy with paid holidays, paid time off, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED