Laboratory Manager

Allied Search Partners•Dallas, TX

About The Position

The Laboratory Manager oversees laboratory personnel, operations, quality systems, regulatory compliance, budgeting, safety, and client service. The role manages staff performance and employee relations, monitors schedules and payroll-related reports, coordinates vendor and purchasing activity, and evaluates resource use and laboratory costs. The manager maintains required quality, safety, and regulatory documentation; ensures compliance with state regulations and agencies including CAP and CLIA; and supports continuous quality improvement and the development and assessment of analytical procedures. The position also provides on-call support and may perform bench work when needed. The manager leads compliance activities within the management area, including staff training, reporting and follow-up on compliance issues, corrective action monitoring, and participation in audits and investigations. The role is based in Dallas, Texas, with the shift to be determined. Compensation is listed as $105,000 to $125,000 per year.

Requirements

Bachelor’s degree required.
MT(ASCP) or equivalent required.
Seven years of clinical laboratory experience required.
Four years of supervisory or managerial experience required.
Must qualify under CLIA regulations as a general supervisor.
Solid managerial, technical, interpersonal, fiscal, problem-solving, and organizational skills.
Excellent customer relations skills.
Knowledge of federal, state, and local requirements and accreditation agency regulations.
Strong verbal and written communication skills.
Strong planning and organization skills.
Understanding of healthcare staffing dynamics.
Sound business judgment in decision-making.
Critical analysis and complex problem-solving skills.
Ability to manage highly confidential and proprietary information.
Proficiency with computer skills, including spreadsheets, presentations, word processing software, and Microsoft Office.

Responsibilities

Conduct performance evaluations for departmental supervisors, technologists, phlebotomists, and other staff, and review evaluations for all personnel.
Ensure employee compliance with company policies; review payroll, incident, accident, and corrected reports; conduct meetings and counseling as needed; and serve as a contact for Human Resources issues.
Review department schedules for weekdays, weekends, and holidays, and ensure incident reports are completed and Human Resources is notified within 24 hours.
Review laboratory purchase orders and serve as the primary vendor contact, making recommendations about equipment, reagent costs, and service agreements.
Review overdue orders reports daily and submit daily requisition volume counts.
Maintain quality assurance systems, including proficiency testing, and ensure laboratory procedures and operations comply with state regulations and regulatory agencies such as CAP and CLIA.
Prepare laboratory expense reports, monitor expenditures, analyze equipment purchase and rental costs, and assess efficient use of personnel, equipment, reagents, and methods.
Monitor test volumes and determine which tests should be sent out or performed in-house.
Investigate and resolve client technical problems and issues, communicate turnaround-time delays or client issues, and coordinate with sales and marketing regarding client needs.
Promote continuous quality improvement; develop and assess analytical procedures; and determine or direct feasibility studies of new procedures for diagnostic value, accuracy, sensitivity, and cost effectiveness.
Maintain a safe and clean work environment in accordance with OSHA and CLIA requirements, conduct annual company fire drills, and maintain safety and risk-management records.
Maintain a formal in-service education program for technical personnel and participate in developing and implementing policies and procedures to achieve department objectives.
Attend scientific and educational conferences and symposia to maintain technical and managerial expertise.
Maintain documentation required by regulatory agencies and for laboratory operations, including quality control, maintenance, and service records.
Provide on-call support to the laboratory; pursue self-improvement and seek coaching or mentoring when appropriate; perform bench work when needed; and perform other duties as assigned.
Support compliance with applicable legal requirements, standards, procedures, the Compliance Process, Code of Conduct, Corporate Integrity Agreement, and HIPAA within the management area.
Distribute compliance materials, ensure timely and accurate reporting and responses to compliance issues, and monitor corrective action plans.
Ensure staff participate in required orientation and compliance and HIPAA training, and that training is documented.
Maintain open communication about compliance issues and prevent retaliation against staff reporting suspected non-compliance.
Participate in monitoring, auditing, investigations, and quality improvement activities as required.
Complete performance reviews and determine compensation and promotions based on established standards promoting compliance and quality.