Laboratory IT Support Engineer # 26-27012
USTech Solutions•Berkeley, CA
About The Position
Provide embedded, hands-on IT support for laboratory instruments and their management. The role ensures reliable connectivity to historians and other middleware through engagement with IT support, timely issue resolution, and clear coordination among laboratory users, IT/OT teams, application owners, and vendors. The engineer serves as the primary on-site contact for laboratory IT and instrument-computer issues and helps improve the laboratory’s digital systems landscape in partnership with IT teams, connectivity experts, and scientists.
Requirements
- Solid understanding of computers and Windows operating systems.
- Ability to learn complex laboratory workflows and translate scientific needs into clear technical requirements.
- Strong ownership, customer focus, documentation discipline, vendor management, and cross-functional communication skills.
- Excellent communication skills and ability to work collaboratively in a team environment.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Bachelor’s degree or equivalent experience in information technology, engineering, automation, laboratory systems, or a related discipline.
Responsibilities
- Serve as the primary on-site contact for laboratory IT and instrument-computer issues, providing rapid triage, troubleshooting, and escalation.
- Use internal and external IT systems and resources, including local and global IT, online support, IT security, and IT management, to operate independently.
- Manage laboratory computers, including inventory, basic troubleshooting, PC replacement, software upgrades, and coordination with IT groups to resolve problems.
- Collaborate with IT teams, connectivity experts, and scientists to design new systems, implement third-party software, and interface with data storage systems.
- Manage incidents end to end across service desks, IT/OT teams, application owners, and vendors; challenge handoffs, escalate stalled tickets, and track issues through closure.
- Monitor and optimize data flow processes to ensure data integrity and availability.
- Document processes and procedures related to digital enablement and data management.
- Stay updated on developments in laboratory technology and data management solutions.
