OPS - Laboratory Courier I

University of Florida•Gainesville, FL

1d•$17 - $17

About The Position

The Laboratory Courier provides pickup, transport, and delivery of medical specimens, laboratory supplies, mail, and reports while delivering professional service to clients and serving as a liaison between clients and PathLabs. The courier verifies specimens and transports them at appropriate temperatures to maintain sample integrity, records and monitors temperature ranges for frozen, ambient, incubated, and refrigerated specimens, and follows specimen acceptance and rejection policies by confirming patient identification on specimens and requisitions. The role maintains assigned routes and timetables to support turnaround times and timely specimen receipt and reporting. It includes filling client supply orders, delivering mail and materials as designated, maintaining route records of stops, mileage, and start and end times, and assisting with new-hire training, safety, policies, and procedures when directed. The courier is responsible for the safe operation, cleanliness, appearance, and basic maintenance of the assigned vehicle, including checking fluids, fuel, lubricants, lights, and tire pressure. The role requires reporting vehicle malfunctions, accidents, and potential impairment promptly and completing appropriate reports. The courier also communicates professionally with customers, escalates concerns and potential customer opportunities to management, supports laboratory personnel as needed, and contributes to improving the customer experience.

Requirements

Completion of 9th grade.
Current classified Florida driver license appropriate to the type of vehicle operated.
A classified commercial driver license (CDL) may be required depending on the type of vehicle operated.
Strong organizational and critical-thinking skills.
Customer-focused mindset.
Ability to communicate professionally with customers.

Nice To Haves

Completion of 12th grade or equivalent.
Good verbal and writing skills.
Knowledge of medical terminology.
Medical courier experience.
Background in customer service.
Experience with product deliveries and fulfillment.

Responsibilities

Pick up, transport, and deliver medical specimens, laboratory supplies, mail, and reports.
Verify specimens and transport them at appropriate temperatures to maintain sample integrity.
Record, monitor, and maintain temperature ranges for frozen, ambient, incubated, and refrigerated specimens.
Deliver mail and materials to clients as designated by a supervisor or lead courier.
Fill client supply orders daily, meeting the stated turnaround times for consumables and printed material.
Enforce specimen acceptance and rejection policies by confirming patient identification on specimens and requisitions.
Maintain assigned routes and timetables to support turnaround times and optimal specimen receipt and reporting.
Create and maintain route records of stops, mileage, and start and end times.
Assist with new-hire training and safety, policies, and procedures when directed.
Perform basic vehicle maintenance and keep the vehicle in good operational condition and appearance.
Operate the vehicle carefully, follow posted speed limits, and use safe driving practices.
Report potential vehicle malfunctions, accidents, vehicle issues, and possible impairment promptly; complete appropriate reports.
Keep vehicles clean and arrange or provide appropriate vehicle maintenance and coverage or a backup vehicle as needed.
Represent the company professionally to existing and potential customers.
Escalate customer concerns and potential customer opportunities to management or the appropriate team.
Support laboratory personnel as required and help improve the customer experience.