Hospital Reference Test Clerk

Labcorp•Phoenix, AZ

3d•Onsite

About The Position

Labcorp is seeking a Laboratory Clerk to join our team in Phoenix, AZ. This role serves as a liaison between Labcorp, the customer base, and patients. The primary responsibilities include scheduling and coordinating specimen pickups, responding to customer inquiries and specimen-related problems, and providing potential resolutions. The clerk will utilize multiple databases to process requests, prioritize tasks, and provide status updates and education to clients. Additionally, the role involves performing various administrative and clerical duties such as typing, faxing, and emailing.

Requirements

High School Diploma or GED equivalent
1 year or more of experience in customer service

Nice To Haves

Current or prior Labcorp experience
1 year or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
1 year or more of experience working in a call center environment
Excellent communication skills; both written and oral
Strong data entry skills and the ability to multitask
Familiarity with medical terminology
Proficient in Microsoft Office

Responsibilities

Act as a liaison between Labcorp, the customer base and patients
Schedule and coordinate specimen pickups on a daily basis
Respond to customer inquiries or specimen related problems in a timely manner
Problem solve and provide potential resolutions for any specimen related issue
Utilize multiple databases to process requests and inquiries
Prioritize requests based on information gathered
Provide status updates and educate the client when needed
Performs a variety of administrative/clerical duties (i.e. typing, faxing and emailing)