Hospital Reference Test Clerk

Labcorp • Phoenix, AZ

4d • Onsite

About The Position

Labcorp is seeking a Laboratory Clerk to join our team in Phoenix, AZ. This role serves as a liaison between Labcorp, the customer base, and patients, coordinating specimen pickups and responding to inquiries. The ideal candidate will be adept at problem-solving, utilizing multiple databases, and prioritizing requests to ensure timely and accurate service.

Requirements

• High School Diploma or GED equivalent
• 1 year or more of experience in customer service

Nice To Haves

• Current or prior Labcorp experience
• 1 year or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
• 1 year or more of experience working in a call center environment
• Excellent communication skills; both written and oral
• Strong data entry skills and the ability to multitask
• Familiarity with medical terminology
• Proficient in Microsoft Office

Responsibilities

• Act as a liaison between Labcorp, the customer base and patients
• Schedule and coordinate specimen pickups on a daily basis
• Respond to customer inquiries or specimen related problems in a timely manner
• Problem solve and provide potential resolutions for any specimen related issue
• Utilize multiple databases to process requests and inquiries
• Prioritize requests based on information gathered
• Provide status updates and educate the client when needed
• Performs a variety of administrative/clerical duties (i.e. typing, faxing and emailing)

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED