Hospital Reference Test Clerk

Labcorp • Mesa, AZ

3d • Onsite

About The Position

Labcorp is seeking a Laboratory Clerk to join our team in Mesa, AZ. This role involves acting as a liaison between Labcorp, customers, and patients, coordinating specimen pickups, and resolving specimen-related issues. The clerk will also handle customer inquiries, utilize multiple databases, prioritize requests, and provide status updates and client education. Administrative duties such as typing, faxing, and emailing are also part of the role.

Requirements

• High School Diploma or GED equivalent
• 1 year or more of experience in customer service

Nice To Haves

• Current or prior Labcorp experience
• 1 year or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
• 1 year or more of experience working in a call center environment
• Excellent communication skills; both written and oral
• Strong data entry skills and the ability to multitask
• Familiarity with medical terminology
• Proficient in Microsoft Office

Responsibilities

• Act as a liaison between Labcorp, the customer base and patients
• Schedule and coordinate specimen pickups on a daily basis
• Respond to customer inquiries or specimen related problems in a timely manner
• Problem solve and provide potential resolutions for any specimen related issue
• Utilize multiple databases to process requests and inquiries
• Prioritize requests based on information gathered
• Provide status updates and educate the client when needed
• Performs a variety of administrative/clerical duties (i.e. typing, faxing and emailing)

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED