Laboratory Associate II/Phlebotomist

Beth Israel Lahey Health•Newburyport, MA

14d•$21 - $28•Onsite

About The Position

The Laboratory Associate II/Phlebotomist provides pre-analytic services, including client services, patient registration, order entry, and blood collection at blood collection stations or the laboratory front desk. The role also includes independent office management and ABN generation. The schedule is an overnight shift from 6:00 p.m. to 6:30 a.m., following a rotation of three days on, one day off, three days on, and six days off, with rotating weekends. The position requires accurate patient identification and order verification, appropriate specimen collection and handling, patient registration, outpatient service, and effective use of the laboratory information system. The associate maintains safety and cleanliness, responds to workload needs and emergency activations, supports patient satisfaction and confidentiality, and may help train employees. Care is provided to neonatal, pediatric, adolescent, adult, and geriatric patients in hospital or outpatient laboratory settings, with possible off-site blood collection and transportation.

Requirements

High school graduate.
Six months of related work experience desired; this may be waived depending on the applicant's apparent strengths and abilities.
Maintain HeartSaver or BLS.
Effective and courteous verbal and written communication with diverse healthcare professionals, patients, and families.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the role's moderate-to-high walking and bending demands and moderate repetitive movements.
Must meet the employer's influenza vaccination requirement as a condition of employment.

Nice To Haves

Graduation from a medical assistant program or successful completion of an approved accredited phlebotomy program preferred.
National certification preferred.

Responsibilities

Identify patients using two identifiers and compare labels and wristbands; verify outpatient order accuracy.
Determine appropriate collection devices and tubes, minimizing the blood volume collected while following age-specific standards.
Collect patient samples, following laboratory protocols and demonstrating competency in first-attempt collection.
Assess patients after collection, ensure proper hemostasis, follow the triple-check policy, report adverse events, and deliver specimens to the appropriate testing area.
Greet and process outpatients, complete screening procedures, obtain required order forms and demographic information, and follow up for missing information as needed.
Provide courteous patient service in accordance with AIDET and keep patients informed about delays.
Open and close collection sites as scheduled and remain available to patients who arrive at closing.
Use the LIS for result queries, label printing, collection lists, patient reports, and order entry; log on and off correctly and never use another person's password.
Verify and accurately enter or update patient demographic information, match collection dates with dates of service, and follow up with physician practices about incomplete orders.
Adjust to workload demands, organize blood collections by priority, avoid batching emergency department draws, and respond to emergency activations according to policy.
Manage off-site inventory appropriately and within budget.
Use available safety devices, maintain clean and orderly collection centers, report safety concerns, and follow biological spill cleanup procedures.
Complete required annual institutional and laboratory in-services, stay current on job-related topics and safety procedures, and attend laboratory and departmental meetings.
Demonstrate professionalism, critical thinking, collaboration, independent problem-solving, and established protocols; assist with employee training when appropriate.
Support patient safety by identifying and reporting issues, educating patients and families about care, and encouraging them to raise concerns.
Maintain patient confidentiality, treat patients and coworkers respectfully, and comply with attendance and punctuality policies.
Complete other duties as assigned.