Lab Support Technician

Quest Diagnostics • Indianapolis, IN

1d • Onsite

About The Position

The Lab Support Technician performs technical and clerical functions under the supervision of a supervisor or designee. Duties may include order entry, specimen processing, testing—including point-of-care patient testing—and reporting waived and moderately complex kit test results in accordance with organizational and CLIA guidelines. Ethical and professional conduct must meet established medical laboratory practice standards.

Technicians perform technical and testing work under the direct supervision of a qualified individual. They complete required training and competency evaluations before beginning job duties or taking on new duties, and demonstrate competency on checklist tasks within six months. The role is based in Indianapolis, Indiana, with a Monday-to-Friday schedule from 1:00 PM to 9:30 PM and rotational weekend work.

Requirements

• High school diploma or equivalent.
• Routinely lift 25 pounds.
• Ability to sit and stand for long periods of time.

Nice To Haves

• One year of experience in a hospital or laboratory setting is preferred.

Responsibilities

• Comply with OSHA, health and safety requirements, and organizational policies and procedures.
• Contribute to a positive team environment, plan and perform multiple tasks, and complete additional duties as assigned.
• Use and maintain equipment and supplies to support efficiency and cost control.
• Maintain good attendance and punctuality, provide positive customer assistance, and demonstrate flexibility to meet customer and organizational needs.
• Participate in continuing education and maintain confidentiality, ethical standards, and professionalism.
• Complete required training checklists and competency evaluations before performing job duties or new duties; demonstrate competency on checklist tasks within six months.
• Follow specimen collection and processing requirements to prevent loss or compromise; use available tools and computer functions to verify specimen requirements and interferences.
• Label specimens accurately, use proper processing techniques, prepare and store specimens appropriately, and document processing, tracking, and problem-solving activities.
• Evaluate specimen integrity, prioritize workload, and use computer functions and manual backup systems appropriately.
• Perform assigned technical duties accurately under the direct supervision of a qualified individual.
• Clean technical areas; perform daily maintenance, inventory, and supply tasks as assigned.
• Perform clerical functions such as reports, pending logs, charging, credit reports, patient charts, faxing, filing, and registration.
• Perform and document non-testing preventative maintenance and quality-control results as trained, assigned, and competency documented.
• Perform additional technical tasks as assigned, including processing send-out tests, frozen-section room duties, and supply or reagent management.
• Demonstrate working knowledge of departmental computer systems and complete assigned daily and periodic maintenance and non-testing quality control.
• Resolve assigned department issues involving specimen processing, maintenance, quality control, and patient testing, referring matters to a supervisor when appropriate.
• Assist with training new associates as assigned, load instrumentation as trained, and cross-train in other technical areas or departments while maintaining competency.
• Assist with inventory management and perform quality control of bedside devices for new lots or shipments.
• Perform and document preventative maintenance and quality control as trained, assigned, and competency documented.
• Perform waived and moderately complex testing as trained, assigned, and competency documented; report and document patient and quality-control results.
• Operate assigned instrumentation, including maintenance, quality control, and patient testing.
• Prepare and stain hematology and Gram stain slides as trained, assigned, and competency documented.
• Issue blood components for transfusion as trained, assigned, and competency documented.
• Perform biannual correlation or linearity testing for bedside devices.
• Perform other duties as assigned, trained, and competency documented.

Benefits

• Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
• Well-being programs.
• Annual no-cost health assessment program, Blueprint for Wellness®.
• healthyMINDS mental health program.
• Vacation and health/flex time.
• Six holidays plus one “MyDay” off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED