Lab Services Supervisor

OUTSIDE IN•Portland, OR

20h•$59,681 - $74,533•Onsite

About The Position

The Lab Services Supervisor oversees the operations of all medical laboratories at Outside In and directly supervises Lab Services Technicians and Lab Volunteers. The role works with clinic leadership, medical staff, and outside laboratories to maintain reliable, compliant laboratory services across Outside In clinic sites. The supervisor leads hiring, onboarding, training, performance management, scheduling, and competency assessments for laboratory staff and volunteers. They develop and maintain procedures, training materials, test instructions, and documentation; coordinate quality assurance and proficiency testing; and ensure equipment maintenance, sterilization, controls, and other laboratory practices meet or exceed CLIA and applicable regulatory requirements. The position also coordinates specimen processing and transport, result reporting and reconciliation, provider requests, laboratory supply ordering and inventory, and implementation of new CLIA-waived point-of-care tests. The supervisor serves as a contact for external laboratory facilities, addresses processing errors, submits medical incident reports when indicated, and works with Clinic leadership and Finance to develop and manage the laboratory budget. Travel between clinic laboratories is expected.

Requirements

Ability to manage projects independently and take the lead with little direct supervision.
Excellent organization and communication skills.
Knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Electronic Health Records experience.
Experience in a busy CLIA-waived laboratory setting performing point-of-care testing and assisting with laboratory specimen collection and processing.
Phlebotomist experience.
Previous experience in supervision or leadership.

Nice To Haves

Electronic Health Records experience with a preference for Epic.
Experience in a clinical point-of-care testing environment.

Responsibilities

Recruit, select, train, and manage the performance of Lab Technicians and Lab Volunteers as their direct supervisor.
Develop, maintain, and update written manuals and procedures, including materials in OneNote.
Train staff and volunteers on laboratory protocols, procedures, point-of-care tests, external laboratory tests, and equipment maintenance.
Review cleaning, sterilization, maintenance, reagent-control, and quality assurance/quality control logs.
Assist with supply ordering and inventory organization, and review inventory logs for all laboratory sites.
Visit laboratory sites at all locations every one to three months, depending on need.
Respond to provider needs, including adding new laboratory tests to Epic and obtaining test costs.
Work with the Health Services Director and Clinic Managers to ensure quality specimen processing and transport, result reporting and tracking, policies and procedures, quality assurance, training, and competencies across clinic sites.
Support the introduction of new CLIA-waived point-of-care tests by developing protocols and training relevant staff and volunteers in test collection and processing.
Develop laboratory operations materials, including test instruction sheets and documentation forms.
Serve as a point of contact with outside facilities, including Labcorp and the Oregon State Public Health Lab, and ensure test results are received.
Respond to external laboratory inquiries about processing errors, correct client or test information, and cancel incorrectly processed labs.
Submit Medical Incident Reports when indicated for laboratory collection, processing, specimen-handling, or other laboratory errors.
Coordinate quality assurance tests for CLIA-waived laboratory tests and verify results logged by the Lab Services Technician when applicable.
Perform or delegate quality assurance testing and conduct biannual quality assurance knowledge tests for relevant staff and providers.
Coordinate reconciliation of overdue lab results across clinic sites using the EHR and outside laboratory interfaces.
Ensure regular laboratory equipment maintenance and sterilization.
Facilitate and document proficiency testing for staff and volunteers who perform laboratory tests or specimen collection and processing.
Ensure the laboratory meets or exceeds CLIA and other regulatory requirements, including routine controls, maintenance, and periodic equipment servicing.
File adjustment requests for erroneous charges on Labcorp invoices.
Hold weekly supervision meetings with Lab Services Technicians and Medical Assistants who run labs at other sites to review projects and site updates.
Collaborate with the Volunteer Manager to onboard new Lab Volunteers.
Orient Lab Volunteers and Lab Technicians to the laboratory, including EHR access, shadowing schedules, and probationary competency exams.
Create and implement standardized proficiency assessments for Lab Volunteers and Lab Technicians.
Encourage and verify Lab Volunteer hour logging in VolunteerHub.
Ensure adequate coverage of laboratory shifts by coordinating Technician and Volunteer schedules and coordinating with the MA Supervisor as needed.
Cover the laboratory as needed when a Lab Services Technician or Lab Volunteer is unavailable.
Support Lab Services Technicians in teaching Lab Volunteers and Medical Assistants.
Occasionally perform phlebotomy when Medical Assistants need support.
Develop and encourage skill-building in electronic communications, interactions with volunteers and staff, and overall confidence.
Work with Clinic leadership and Finance to create and manage the laboratory budget.