Lab Operations Program Manager, Leo Workplace Operations (LWO)

Amazon • Redmond, WA

2d

About The Position

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to
deliver fast, reliable internet connectivity to customers beyond the reach of
existing networks. From individual households to schools, hospitals, businesses,
and government agencies, Amazon Leo will serve people and organizations
operating in locations without reliable connectivity.

The Lab Operations Manager owns end-to-end execution of facility program
processes within a satellite production/manufacturing environment, serving as
the primary interface between operations and cross-functional teams across Leo
Manufacturing. Lead the intake governance process by driving prioritization,
facilitating decision-making, and identifying risks early. Ensure consistent
forward progress by unblocking projects and aligning stakeholders to deliver
effective, timely solutions.

Partner closely with internal tooling teams to maintain accurate, real-time
visibility through dashboards and trackers, while establishing and enforcing
governance mechanisms that standardize processes across sites. Build scalable,
repeatable operational frameworks to support growing facility needs, and act as
the Operations Subject Matter Expert for workplace execution and continuous
improvement. Continuously provide feedback to central teams on operational gaps,
performance trends, and opportunities to enhance efficiency and user experience.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree in Architecture, Construction Management, Civil Engineering, Electrical Engineering, or Mechanical Engineering
• 5+ years of working cross-functionally with technical and non-technical stakeholders
• Strong understanding of safety protocols and regulatory requirements
• Experience managing complex project schedules and stakeholder coordination
• Experience defining or implementing repeatable operational processes
• Strong written and verbal communication skills, with experience documenting and reporting on program health

Nice To Haves

• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience in Systems engineering, site reliability engineering, building and operating systems at scale
• Knowledge of project management tools
• Experience in safety and/or environmental programs in manufacturing, production, service operations, or related fields
• Demonstrated experience with ISO 8 clean room standards and air quality management systems
• PMP or similar project management certification
• Experience managing production/manufacturing facility builds or tech space renovations
• Familiarity with asset tracking tools, intake portals, or operational dashboards

Responsibilities

• Support Leo Workplace Operation (LWO) in the end-to-end facility lifecycle process: project intake → execution planning → progress tracking → closeout
• Support change request governance, documentation, and tracking mechanisms
• Serve as LWO’s first point of contact for support requests, intake submissions, and user questions
• Coordinate layout changes, equipment moves, site visits, and infrastructure upgrades in partnership with Design & Construction (D&C) and Environmental Health & Safety (EHS)
• Support planned and unplanned facility outages in partnership with Facilities Management and internal leadership; schedule flexibility is a must
• Conduct regular facility audits and track local metrics related to compliance, usage, and support needs
• Proactively remain informed of inflight projects and workback schedules, escalating blockers as needed
• Serve as the central liaison for tooling, dashboarding, and asset tracking workstreams
• Support cross-functional meetings (e.g., with D&C, EHS, IT), ensuring clear notes, follow-ups, and timely execution
• Monitor program health metrics and report regularly on progress, risks, and upcoming projects
• Drive continuous improvement of operations through process standardization and stakeholder feedback loops

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level