Lab IT Support Engineer
Capgemini•Holly Springs, NC
•Onsite
About The Position
Capgemini is seeking a highly motivated Lab IT Support Engineer with exceptional work behaviors to join their team. This role involves providing flawless IT support for lab instruments and their associated software applications, ensuring smooth operation and efficient data management. The engineer will collaborate with vendors and network professionals for implementation and maintenance. This is a long-term engagement on a stable project with a supportive team in a reputable company known for its friendly environment and work-life balance.
Requirements
- 2 to 5 years of experience in Lab IT end-user support within the Pharma or Biotech industries or equivalent work experience and applicable certifications
- Experience with Lab instruments and lab instrument PCs
- Be able to support users, provide system maintenance and upgrade
- Strong communication skills
- Install and upgrade software
- Support first line of troubleshooting
- Work with vendor to support OQ (make sure the instrument works)
- Have ITIL knowledge (Incident/Change/Knowledge/Problem Management)
- Experience with GXP practices; 21 CFR Part 11 compliance, manual testing, qualification process and Knowledge of LIMS and CDS
Nice To Haves
- Describe experience working in regulated environment such as medical domain.
- Describe experience with IT ticketing process
- Describe experience incident reporting
- What type of tools they used, lab instruments, lab software they worked on
- Describe experience with LIMS and CDS
Responsibilities
- Perform user administration tasks, including creating user accounts and ensuring their validity
- Incident resolution (trouble shooting, physical check of instrument, network issue and licenses)
- Coordinate with vendors and interact with network teams to facilitate the installation of lab instruments
- Write and update SOPs
- Provide periodic reviews and maintenance support to instrument owners, including ensuring maintenance plans are followed and supporting firmware updates
Benefits
- Long term engagement and a stable project.
- Nice CG team of 4 so they will have help
- Client has a very good reputation and people are friendly
- Work life balance
- Exposure to medical regulated domain
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
