Lab IT Support Engineer
About The Position
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Are you seeking a distinctive opportunity to demonstrate your engineering abilities in a world-class organization? Look no further! Capgemini is in search of a highly motivated individual with exceptional work behaviors to join our team as a Lab IT Support Engineer. As an industry leader, we aim for excellence and are dedicated to delivering exceptional service to our clients. In this role, you will be responsible for providing flawless IT support for lab instruments and their associated software applications. Your expertise will be crucial in ensuring the smooth operation of these instruments and facilitating efficient data management. You will collaborate closely with various teams, including vendors and network professionals, to successfully implement and maintain the necessary configurations.
Requirements
- 2 to 5 years of experience in Lab IT end-user support within the Pharma or Biotech industries or equivalent work experience and applicable certifications
- Experience with Lab instruments and lab instrument PCs
- Be able to support users, provide system maintenance and upgrade
- Strong communication skills
- Install and upgrade software
- Support first line of troubleshooting
- Work with vendor to support OQ (make sure the instrument works)
- Have ITIL knowledge (Incident/Change/Knowledge/Problem Management)
- Experience with GXP practices; 21 CFR Part 11 compliance, manual testing, qualification process and Knowledge of LIMS and CDS
Responsibilities
- Perform user administration tasks, including creating user accounts and ensuring their validity
- Incident resolution (trouble shooting, physical check of instrument, network issue and licenses
- Coordinate with vendors and interact with network teams to facilitate the installation of lab instruments
- Write and update SOPs
- Provide periodic reviews and maintenance support to instrument owners, including ensuring maintenance plans are followed and supporting firmware updates
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
