Lab IT Analyst
About The Position
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. We are looking for a highly motivated Lab IT Deskside support individual to provide critical support as part of a dynamic PerkinElmer lab IT service team.
Requirements
- Excellent customer service skills complemented by an ability to listen to and interpret client requests.
- Ability to troubleshoot technology issues.
- Strong verbal and written communication skills.
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
- High School Diploma with 2+ years of relevant work experience OR Associate’s degree in a relevant field
Nice To Haves
- Experience with technologies including Microsoft OS, networking, remote computing and backup systems.
- Experience with scientific instrumentation
- Experience in Life Science environment
- Experience in a validated environment
- Experience working in GxP, ISO, and FDA compliant facilities
Responsibilities
- Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implement customer specified benchtop computing design and processes
- Administer and assures connectivity of customer’s Windows based platform
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
- Manage On-boarding, retirement, and relocation of equipment
- Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
- Act as the technical support contact for instrument vendor
- Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
- Provide technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week
- Act as client Liaison for software/hardware related inquiries
- Participate in client team meetings
- Provide support across all PerkinElmer OneSource practices as required
- Demonstrate appropriate use of office equipment/software after training
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
