IT Analyst

Summit Line Construction, Inc.•Provo, UT

9d•Onsite

About The Position

The IT Analyst supports and maintains the organization's IT infrastructure, ensuring smooth operations of hardware, software, and networks. This role resolves technical issues, maintains system functionality, and provides recommendations to improve IT processes.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
2+ years of experience in IT support or a related technical role.
Proficiency in troubleshooting and supporting Windows and Mac environments.
Familiarity with network security, system administration, and IT best practices.
Strong analytical skills with a proactive approach to troubleshooting.

Responsibilities

Serve as the first line of technical support for hardware, software, and network issues, ensuring prompt assistance.
Troubleshoot and resolve user-reported IT problems, maintaining a high level of service quality.
Document technical issues, solutions, and resolutions in a support database for future reference.
Escalate unresolved issues to higher-level support teams or external vendors as needed, following up to ensure resolution.
Monitor IT systems and networks, ensuring they operate at optimal performance and are secure.
Perform regular updates and patches on software and hardware to maintain system integrity.
Assist in system backups and disaster recovery procedures, safeguarding data availability and security.
Coordinate with the IT team to schedule and implement system upgrades with minimal disruption to operations.
Assist users in understanding and using IT tools and systems effectively, enhancing productivity.
Conduct one-on-one or group training sessions on software applications and IT systems.
Create and update documentation for IT processes, best practices, and troubleshooting guides to aid users.
Respond to employee inquiries regarding system access, ensuring smooth functionality and user satisfaction.
Monitor network performance to ensure consistent connectivity across multiple platforms.
Troubleshoot and resolve network connectivity issues promptly to maintain smooth operations.
Maintain system security by regularly updating access controls and monitoring for unauthorized activity.
Support IT security initiatives, enforcing compliance with company policies and procedures.
Assist the IT team with technical projects, including system rollouts and upgrades.
Conduct research and provide input on emerging technologies to improve IT efficiency and innovation.
Participate in the planning and execution phases of IT-related projects, ensuring alignment with project goals.
Document project progress and report updates to senior IT management, supporting project visibility and success.