IT Analyst

Kin Insurance•Chicago, IL

9d•$65,544 - $75,000•Hybrid

About The Position

Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026), Forbes' America's Best Startup Employers (2026), Inc. 5000 Fastest-Growing Private Companies, Forbes’ Fintech 50 (2023-2026), Great Places to Work Certified (May 2024-May 2027). Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work.

Requirements

2+ years of IT experience, including hands-on tier 2 support and remote-first support
Proficiency troubleshooting both macOS and Windows
Administration experience with Google Workspace, Slack, Okta, JumpCloud, and/or BetterCloud
Day-to-day fluency with a ticketing system (we use Jira Service Management) and a habit of documenting what you solve (we use Confluence)
Some experience using AI tools (Claude, ChatGPT, or similar) for workflow efficiency - or strong aptitude and eagerness to build that skill quickly
White-glove service instinct - equal respect and responsiveness whether you're helping an intern or an exec
Ability to identify issues, communicate solutions clearly, and collaborate for win-win outcomes across technical and non-technical audiences
Able to provide in-office support at our Chicago location at least one week per month

Responsibilities

Owning Tier 2 helpdesk requests and taking Tier 1 escalations, routing to Tier 3 or IT Engineering when needed
Owning the IT side of onboarding and offboarding, from access and equipment through to running IT orientation for every new hire
Provisioning and deprovisioning access across Okta, Google Workspace, Slack, and BetterCloud, and auditing that access against RBAC procedures
Managing accurate device records across the organization using Jira Assets and JumpCloud
Maintaining our Chicago office day-to-day, including A/V for meetings and events, security posture (access badges), and covering extended hours during catastrophic events
Triaging issues and enforcing security policy as the frontline for Security and IT Engineering
Writing and maintaining the Confluence documentation and runbooks for the processes you run
Spotting where our processes create friction, raising it, and owning improvement projects of your own
Training and mentoring interns and Jr. Analysts as they ramp
Using AI tools like Claude to work faster and more effectively - and building that fluency from day one if it's new to you

Benefits

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval