Lab General Manager (Lithia Springs, GA)

HOYA Group•Lithia Springs, GA

32d•Onsite

About The Position

The Lab General Manager is responsible for the leadership and management of the Atlanta Lab. This role oversees all lab operations, including production process management, quality and continuous improvement, equipment and maintenance, safety, and administration. The position achieves goals by providing direction, organization, coordination, communication, and employee development. The Lab General Manager builds a cohesive team, leading by example and managing directly through lab supervisors and group leads. This role also manages the lab budget and meets expected profitability by controlling labor, material, and other costs.

Requirements

Bachelor’s degree strongly preferred; however, a combination of education and experience may be accepted in lieu of a bachelor’s degree.
Minimum 10 years progressive management experience in a custom made-to-order manufacturing environment.
Minimum 10 years demonstrated excellent customer relations; direct customer relationship experience required.
Minimum 5 years of managing exempt supervisory staff; demonstrated excellent employee relations required.
Minimum 5 years direct P&L accountability required.
Demonstrated abilities with successful implementation of manufacturing methods and process.

Responsibilities

Leads by example, demonstrating a strong commitment to customer satisfaction.
Builds strong partnerships with labs across the country, the Customer Service team, and other business teams to understand customer needs and deliver a top-quality product with fast, reliable turnaround times.
Champions continuous improvement and influences change efforts to better meet changing customer needs and achieve efficiency.
Delivers against operational budgets, forecasts, and profit targets.
Implements cost-effective systems of control over capital, operating expenditures, staffing, and labor costs.
Makes trade-offs across the lab to balance demands and competitive pressures when investing in the lab and controlling expenses.
Ensures team leverages their knowledge of operation and employee capabilities to optimize workflow.
Ensures team works together to quickly alter workflow when required.
Follows standard operating procedures and suggests improvements to management.
Provides team with clear performance objectives directly tied to lab performance expectations for service, quality, productivity, and growth.
Creates an environment that inspires the team to take personal ownership for achieving goals and driving performance improvement.
Provides leadership that fosters teamwork, employee respect, empowerment, and open communication.
Recommends, implements, and coordinates with appropriate resources “best practices” and policies that maximize employee development, training, and performance.
Prioritizes and invests in the development of the organization and its people.
Ensures rewards reflect the value of the employee’s contribution to the business.
Ensures activities are in place to continuously develop departmental employees and assess future management/leadership potential.
Reviews and analyzes DVI reports, audits, spoilage, and key indicator reports to determine the cause of quality or production issues.
Completes employee performance reviews/evaluations and recommends salary revisions.
Plans and directs the employee training required to stay abreast of new product introduction.
Responds to customer complaints and concerns as appropriate.
May be assigned other duties, as determined by the Regional Vice President.