Lab Director

Labcorp•Boston, MA

4d•Onsite

About The Position

Labcorp is seeking a Lab Director to join their team at Tufts Medical Center in Boston, MA. This role involves leading and directing hospital operations within the market to ensure quality results, proper staffing, financial vitality, and fostering a team environment. The Lab Director will ensure adherence to hospital and laboratory policies, work closely with hospital administration and lab leadership on strategic and financial objectives, and oversee the performance of laboratories within the market. This position also involves partnering with Quality, implementing new test methods, maintaining customer-focused relationships, resolving client inquiries, and ensuring compliance with regulatory requirements. The Lab Director will serve as a liaison for other health system departments, promote communication and teamwork, and lead and develop a high-performing team through coaching, training, and performance management, fostering a culture of engagement, collaboration, continuous learning, and innovation.

Requirements

Bachelor’s degree
5 years or more of leadership experience in a health system or medical center
Demonstrated ability to build trust, inspire engagement and cultivate a healthy workplace culture
Proficient in laboratory knowledge and how to effectively manage a clinical laboratory.
Ability to communicate with a heavy customer focus when working with client leadership
Proven success in training and developing both technical and non-technical employees
Strong demonstrated leadership capabilities including: emotional intelligence, excellent listening, verbal and written communication and interpersonal skills
Ability to manage the performance of others and provide developmental coaching/feedback and mentoring
Ability to problem solve and provide solutions under minimal supervision
Able to balance the needs of the business with the needs of the employees
Proficient with Laboratory Information Systems and Microsoft Office
Strong communication skills; both written and verbal
High level of attention to detail with strong organizational skills

Nice To Haves

Bachelor’s degree in a Chemical or Biological science, Clinical Laboratory Science or Medical Technology
10 years or more of clinical laboratory testing experience
2 years or more working in an academic intuition
ASCP or AMT certification
Prior experience in a high volume, large hospital environment
Familiar with new laboratory instrumentation and equipment automation
Strong working knowledge of supply chain operations and expense control
Previous experience managing multiple locations is highly preferred
Strong working knowledge of CLIA, CAP and relevant state regulations
Understanding of laboratory operations as well as policies and procedures

Responsibilities

Lead and direct the hospital operations within the market to ensure quality results, proper staffing, financial vitality, and foster a team environment.
Ensure adherence and implementation of hospital and laboratory policies and procedures for sites within the designated market.
Work closely with hospital administration and lab leadership in maintaining strategic and financial objectives and understand/explain variances of laboratories within the market.
Ensure laboratories within the market are performing at established metrics – understand root cause and implement process improvements when necessary.
Partner with Quality and oversee the implementation of new test methods and procedures at hospitals within the market.
Maintain strong customer-focused relationships, resolving operational issues proactively and effectively.
Work closely with Medical Directors, Professional Support Leaders, and Health System Leadership to ensure the laboratories are meeting the expectations of the providers and patients.
Resolve client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratory managers or corporate operations.
Maintain compliance with corporate, state and federal regulatory requirements (CAP, CLIA, State, ISO, etc.) related to personnel safety and quality of laboratory testing as well as professional conduct.
Serve as the laboratory liaison and a partner for other health system departments – promote communication and teamwork.
Ensure effective communication with leadership, clients, corporate operations, as well as direct reports, departmental staff, and inter-departmental staff.
Lead and develop a high-performing team of managers, supervisors and lead technologists through coaching, training, and performance management.
Foster a culture of high employee engagement, collaboration, continuous learning, and innovation within the laboratory team.
Proactively address workplace climate to maintain a positive culture, strengthen retention and enhance team effectiveness.