Lab Operations Director

Labcorp • Holyoke, MA

2d • Onsite

About The Position

Labcorp is seeking a Lab Operations Director to join its team in Holyoke, Massachusetts. The director oversees clinical laboratory operations across Chemistry, Hematology, Immunoassay, Microbiology, and Infectious Molecular testing departments, including technical and non-technical functions. The role has fiscal oversight for department labor, reagents, and capital expenses, and is responsible for securing additional capital resources needed to maintain service levels.

The director supervises, trains, and mentors laboratory supervisors and is accountable for departmental staff, service levels, performance indicators, implementation of methodologies and instrumentation, quality control, audits, corrective actions, training, talent development, and employee engagement. The position works with internal and external customers and collaborates with medical, technical, quality assurance, laboratory, discipline, and corporate operations leaders. The role reports relevant issues to the VP of Operations and maintains a clean and safe work environment.

The stated pay range is $150,000–$180,000 annually. The position is also eligible for an annual bonus under the Labcorp Bonus Plan, based on corporate and/or business segment performance and subject to individual performance modifiers. Eligible employees regularly scheduled to work 20 or more hours per week may receive comprehensive benefits, including medical, dental, vision, life, short- and long-term disability, 401(k), PTO or FTO, tuition reimbursement, and an employee stock purchase plan.

Requirements

• Bachelor’s degree in Chemical or Biological Science, Clinical Laboratory Science, or Medical Technology.
• At least 6 years of clinical diagnostics laboratory experience in a supervisory or management role.
• At least 3 years of experience managing people leaders.
• Ability to meet the physical requirements of the position.
• Strong working knowledge of CLIA, CAP, and relevant state regulations.
• Understanding of laboratory operations, policies, and procedures.
• Proven ability to train and develop technical and non-technical employees.
• Ability to problem-solve and provide solutions under minimal supervision.
• Experience working autonomously with a high degree of accountability.
• Strong written and verbal presentation and communication skills.
• Strong attention to detail and organizational skills.
• Proficiency with Laboratory Information Systems and Microsoft Office.

Nice To Haves

• ASCP or AMT certification.
• Prior experience in a high-volume clinical laboratory environment.

Responsibilities

• Direct operational activities in the Chemistry, Hematology, Immunoassay, Microbiology, and Infectious Molecular testing departments, covering technical and non-technical operations.
• Oversee department budgets and expenses, including labor, reagents, and capital expenditures.
• Acquire additional capital resources needed to maintain service levels.
• Supervise, train, and mentor laboratory supervisors, with accountability for all staff in the departments.
• Ensure the laboratory delivers service levels that meet customer and patient needs, including required key performance indicator thresholds.
• Oversee implementation of new methodologies, instrumentation, and quality control.
• Support business development, participate in external customer relationships, and collaborate with internal customers to meet business objectives.
• Prepare and deliver presentations to internal and external customers.
• Collaborate with the medical director, technical director, QA, laboratory managers, discipline directors, other laboratory directors, and corporate operations.
• Oversee laboratory audits and ensure corrective, preventive, and effectiveness actions are implemented for findings and deficiencies.
• Oversee training, talent development, and employee engagement initiatives, and ensure policies and procedures are followed.
• Keep the VP of Operations informed of relevant issues.
• Maintain a clean and safe work environment.

Benefits

• Annual bonus under the Labcorp Bonus Plan, based on corporate and/or business segment performance and subject to individual performance modifiers.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to schedule eligibility.
• Tuition reimbursement.
• Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director