Lab IT Service Support
About The Position
We are looking for a highly motivated Lab Computing Analyst to provide critical support as part of a dynamic lab IT service team. This role involves implementing, monitoring, and providing technical support for customer laboratory IT environments, typically integrated with instrumentation. The analyst will also implement customer-specified benchtop computing designs and processes, administer and assure connectivity of customer’s Windows-based platforms, and support the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications, and imaging of computers. Key responsibilities include managing equipment onboarding, retirement, and relocation, implementing Windows-based security measures, analyzing and improving the desktop platform support, ensuring adherence to corporate policies, acting as a technical support contact for instrument vendors, repairing and troubleshooting instrument-related computers, providing technical support for new system validations and change management, creating and maintaining physical inventories, submitting weekly reports, acting as a client liaison, participating in client team meetings, and providing support across all Enterprise practices. The role also requires demonstrating appropriate use of office equipment/software and maintaining training in health and safety, security, environmental, and operational aspects.
Requirements
- Bachelor’s Degree with two plus years of technical experience OR Associates Degree with three plus years of technical experience OR High School Diploma or equivalent with five plus years of technical experience.
- Excellent customer service skills complimented by an ability to listen to and interpret client requests.
- Ability to troubleshoot complex technology issues.
- Strong verbal and written communication skills.
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Nice To Haves
- Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
- Experience with scientific instrumentation
- Experience in Life Science environment
- Experience in a validated environment
- Experience working in GxP, ISO, and FDA compliant facilities.
Responsibilities
- Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implement customer specified benchtop computing design and processes
- Administer and assures connectivity of customer’s Windows based platform
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
- Manage On-boarding, retirement, and relocation of equipment
- Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
- Act as the technical support contact for instrument vendor
- Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
- Provide technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week
- Act as client Liaison for software/hardware related inquiries
- Participate in client team meetings
- Provide support across all Enterprise practices as required
- Demonstrate appropriate use of office equipment/software after training
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Benefits
- Comprehensive benefits package, all subject to eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
