Manager 1, IT Service Support
About The Position
Serves as the supervisor in the planning, design, development, and support for desktop services for OSUWMC. Supervises teams responsible for the end user desktop support of the OSUWMC’s system and application environments to ensure levels of stability, reliability and acceptable performance. This is a technical supervisory position with required skill sets to supervise desktop technicians. Coordinates some initiatives, including multiple IT areas regarding the integration of support for desktops with overall business/healthcare solutions. Supervises day to day operations of the desktop services area. Individual serves as a subject matter expert for desktop services strategies, procedures, policies, and methodologies. Individual provides direction and insight to management, peers and team members regarding the identification and alignment of activities for the desktop services area.
Requirements
- College degree in Computer Sciences or related field
- 3 years' experience in IT Technology
- Equivalent combination of education and experience
Nice To Haves
- Required skill sets to supervise desktop technicians.
Responsibilities
- Supervising IT people, processes, and tools that support the desktops and other end user devices for The Ohio State University Wexner Medical Center (OSUWMC).
- Supervising teams responsible for the end user desktop support of the OSUWMC’s system and application environments to ensure levels of stability, reliability and acceptable performance.
- Coordinating initiatives, including multiple IT areas regarding the integration of support for desktops with overall business/healthcare solutions.
- Supervising day to day operations of the desktop services area.
- Serving as a subject matter expert for desktop services strategies, procedures, policies, and methodologies.
- Providing direction and insight to management, peers and team members regarding the identification and alignment of activities for the desktop services area.
Benefits
- An array of retirement plan options, each with a generous employer contribution.
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
- Paid vacation and sick leave, including short and long-term disability and paid parental leave.
- Get the most out of the Public Service Loan Forgiveness program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
