IT Support Technician – Tier 1

Cynet Systems • Boca Raton, FL

1d • Onsite

About The Position

Entry-level Tier 1 role supporting low- to medium-complexity issues. Works under general guidance from senior IT staff, following documented procedures and checklists. Ability to work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday. Ability to participate in after-hours (evening and weekend) on-call rotation. Ability to travel to remote locations to provide support as needed.

Requirements

• High school diploma or equivalent.
• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.
• Computer hardware installation.
• Software configuration.
• Mobile device support.
• Active Directory.
• Microsoft Endpoint Configuration Manager (MECM).
• Office 365.
• Windows 10/11.
• Troubleshooting.
• Asset tracking.
• Technical documentation.

Nice To Haves

• Relevant degrees, certificates, or additional education.
• IT enterprise experience.
• Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).

Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED