Customer Service & Lab Support

LABTECH DIAGNOSTICS • San Antonio, TX

3d

About The Position

The Lab Support & Customer Service Associate plays a key role in supporting daily laboratory operations while providing excellent customer service to clients, patients, and internal staff. This position serves as a primary point of contact for inquiries, assists with specimen processing support, and ensures accurate communication and documentation in accordance with laboratory standards and regulations.

Requirements

• Quality customer service skills, both verbal and written
• Able to sit for long periods of time
• Able to type at least 60 wpm
• Able to use the telephone and computer simultaneously

Nice To Haves

• Experience in a medical laboratory or customer service setting.
• Familiarity with laboratory terminology or specimen handling.
• Experience using a Laboratory Information System (LIS).
• Knowledge of HIPAA and patient confidentiality standards.
• Professional and empathetic communication.
• Strong organizational and time-management skills.
• Team-oriented with a willingness to assist across departments.
• Problem-solving mindset with a focus on service excellence.

Responsibilities

• Serve as a first point of contact for clients, providers, and internal teams via phone, email, and in person.
• Respond to inquiries regarding test orders, specimen requirements, results status, and general lab services.
• Resolve customer issues professionally and escalate concerns as appropriate.
• Maintain a courteous, helpful, and service-oriented approach at all times.
• Assist with specimen receiving, accessioning support, and documentation.
• Verify patient and test order information for accuracy and completeness.
• Enter and update data in the Laboratory Information System (LIS).
• Prepare paperwork, labels, and shipping materials.
• Support quality assurance activities by following SOPs and compliance guidelines.
• Coordinate with lab staff to ensure smooth workflow and timely turnaround.
• Assist with inventory tracking, supply ordering, and restocking.
• Support special projects, audits, or process improvement initiatives.
• Maintain a clean, organized, and compliant work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level