Customer Service Support
About The Position
This is a temp-to-hire position. Successful candidates will be directed to the temporary staffing agency of our choosing to complete their application process. Offer will be contingent upon passing a pre-employment background check and drug screen. Customer Service Support Dallas, TX | Full-Time Onsite Are you a detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both internal teams and external customers? In a Customer Service Support role, you’ll play a key role in ensuring smooth operations across sales and customer service functions. Your work will directly impact customer satisfaction, order accuracy, and cross-departmental collaboration—making you an essential part of our business success. You’ll be part of a collaborative team that values clear communication, initiative, and problem-solving. If you’re looking for a role where your organizational skills and customer-first mindset can shine, we’d love to hear from you.
Requirements
- Strong attention to detail and ability to manage multiple priorities – required
- Excellent written and verbal communication skills – required
- Experience with Microsoft Word, Excel, and PowerPoint – required
- 1-3 years in a similar administrative or customer service role for a manufacturing company – required
- High school diploma or GED required
- Must be a U.S. person under ITAR regulations – required
Nice To Haves
- Familiarity with customer databases (Salesforce preferred)
- Experience with enterprise resource planning systems (IFS preferred)
- associate degree is a plus
Responsibilities
- Provide administrative support for Marine Interconnect product lines and respond to inquiries via email and phone.
- Process purchase orders and enter data into internal systems.
- Track and report on order status, including shipping dates and delays.
- Communicate proactively with customers to provide updates and resolve issues.
- Coordinate with departments such as Planning, Shipping, Contracts, and Finance to ensure timely delivery.
- Assist with resolving scheduling, shipping, and invoicing challenges.
- Review customer terms and conditions with Contracts and follow up as needed.
- Perform clerical tasks including filing, data entry, and logging quote requests.
- Screen customers using online tools and maintain records in customer portals.
Benefits
- A supportive team environment with opportunities for growth
- Exposure to cross-functional departments and business operations
- A role that makes a direct impact on customer satisfaction and business success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
