Lab Application Scientist, Environmental and Food Safety LCMS
About The Position
The Lab Application Scientist provides scientific expertise and support to customers, sales teams, and internal partners in the Chromatography and Mass Spectrometry Division. The role uses chromatography and mass spectrometry techniques to resolve complex analytical challenges, with a focus on environmental and food safety applications. This is a site-based position in Bannockburn, Illinois, in a laboratory and office setting, with a standard Monday–Friday schedule and up to 25% travel. The scientist conducts customer product demonstrations, explaining instrument and software use, features, functionality, applications, and best practices. They qualify demonstrations, align internally, agree on plans with customers, document and evaluate results, and relay customer feedback to product development. They also work with customers and internal teams to optimize applications and methods through troubleshooting, method development, and data interpretation. The role may involve collecting and statistically analyzing data from customer experiments or field trials and communicating findings and recommendations. The position includes delivering technical presentations, collaborating with marketing and sales, staying current with scientific literature, methodologies, and regulatory requirements, and providing scientific counsel to customers and internal teams. The scientist serves as a trusted technical expert, supports customer satisfaction and loyalty, and identifies opportunities for improvement. Work involves hazardous or toxic materials and requires some personal protective equipment.
Requirements
- Bachelor’s degree or higher in chemistry, biochemistry, or a related scientific field, and/or equivalent work experience.
- 2–3 years of hands-on technical experience with chromatography and mass spectrometry instruments, software, data analysis, and techniques.
- Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
- Strong teamwork and collaboration skills.
- Problem-solving skills and ability to troubleshoot technical issues and provide guidance on product use and optimization.
- Persuasive communication and presentation skills, including the ability to explain complex scientific concepts to technical and non-technical audiences.
- Willingness to travel up to 25%.
Nice To Haves
- Experience in environmental and food safety chemical analysis.
- Chromatography method development experience.
Responsibilities
- Conduct customer product demonstrations on the accurate use, features, functionality, and applications of instruments and software, including best practices.
- Understand customer motivations, success criteria, and pain points, and communicate customer feedback to product development teams.
- Manage key stages of the demonstration process: pre-demo qualification, demo qualification, internal alignment, customer agreement, reporting, evaluation with the customer, and internal evaluation.
- Collaborate with customers and internal teams to customize applications and methodologies through troubleshooting, method development, and data interpretation.
- Collect and analyze data from customer experiments or field trials, as needed, and provide insights or recommendations based on findings.
- Help resolve or escalate customer issues and complaints.
- Deliver technical presentations that explain solution capabilities and benefits to technical and non-technical audiences.
- Work cross-functionally with marketing, sales, and other internal teams to support execution of the demonstration process.
- Stay informed about scientific literature, methodologies, and regulatory requirements.
- Provide scientific support and counsel to internal teams and customers, and identify improvement opportunities.
Benefits
- Choice of national medical and dental plans, and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
- Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance, and short- and long-term disability in accordance with company policy.
- 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
- May be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
