Lab Application Scientist, Environmental and Food Safety LCMS
About The Position
The Lab Application Scientist provides scientific expertise and support to customers, sales teams, and internal partners within the Chromatography and Mass Spectrometry Division, helping resolve complex analytical challenges using chromatography and mass spectrometry techniques. This is a site-based role in Bannockburn, Illinois, supporting a business that develops instruments, consumables, and software for analytical science and research markets. The scientist conducts customer product demonstrations, explains instrument and software use and best practices, identifies customer motivations and success criteria, and relays feedback to product development teams. The role also supports application optimization through troubleshooting, method development, data interpretation, and, when applicable, analysis of experiment or field-trial data. The scientist delivers technical presentations, collaborates with marketing and sales teams, and provides scientific counsel to customers and internal partners. The position may require up to 25% travel.
Requirements
- Bachelor’s degree or higher in chemistry, biochemistry, or a related scientific field, and/or equivalent work experience.
- 2–3 years of hands-on technical experience with chromatography and mass spectrometry instruments, software, data analysis, and techniques.
- Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
- Strong teamwork and collaboration skills.
- Problem-solving and troubleshooting skills, including the ability to provide guidance on product use and optimization.
- Persuasive communication and presentation skills, including the ability to convey complex scientific concepts to technical and non-technical audiences.
Nice To Haves
- Experience in environmental and food safety chemical analysis.
- Chromatography method development experience.
Responsibilities
- Demonstrate instruments and software to customers, including accurate use, features, functionality, applications, and best practices.
- Understand customer motivations, success criteria, and pain points, and communicate customer feedback to product development teams.
- Manage key steps in the demonstration process, including pre-demo and demo qualification, internal alignment, customer agreement, reporting, review of results with the customer, and internal evaluation.
- Collaborate with customers and internal teams to customize applications and methodologies through troubleshooting, method development, and data interpretation.
- Collect and analyze data from customer experiments or field trials when applicable, using statistical methods and providing insights or recommendations.
- Help resolve or escalate customer issues and complaints.
- Deliver technical presentations that explain solution capabilities and benefits to audiences with varied technical backgrounds.
- Work cross-functionally with marketing, sales, and other internal teams to support execution of the demonstration process.
- Stay informed about scientific literature, methodologies, and regulatory requirements.
- Provide scientific support and counsel to customers and internal teams, act as a trusted customer expert, and identify improvement opportunities.
Benefits
- Choice of national medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off and 10 paid holidays annually.
- Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance, and short- and long-term disability in accordance with company policy.
- Competitive 401(k) U.S. retirement savings plan.
- Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
- Potential eligibility for a variable annual bonus based on company, team, and/or individual performance results.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
