Lab Application Scientist, Chromatography and Hyphenated Mass Spectrometry
About The Position
The Lab Application Scientist provides scientific expertise and support to customers, sales teams, and internal partners within the Chromatography and Mass Spectrometry Division (CMD). The role uses chromatography and mass spectrometry techniques to address complex analytical challenges. This is a site-based position in Bannockburn, Illinois, within Thermo Fisher Scientific’s Chromatography and Mass Spectrometry business, which develops and manufactures instruments, consumables, and software for analytical sciences and scientific research. The scientist conducts customer product demonstrations, supports application and methodology optimization, and provides technical presentations and scientific counsel. The role collaborates with customers and internal teams to troubleshoot issues, develop methods, interpret data, and communicate findings. It also supports strategic execution of the demonstration process, stays informed about scientific literature, methodologies, and regulatory requirements, and identifies opportunities for improvement. The position may require up to 25% travel.
Requirements
- Bachelor’s degree or higher in chemistry, biochemistry, or a related scientific field, and/or equivalent work experience.
- 2–3 years of hands-on technical experience with chromatography and mass spectrometry instruments, software, data analysis, and techniques.
- Experience in chromatography method development.
- Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
- Strong teamwork and collaboration skills.
- Problem-solving skills and ability to troubleshoot technical issues and provide guidance on product use and optimization.
- Persuasive communication and presentation skills, including the ability to explain complex scientific concepts to technical and non-technical audiences.
- Ability to travel up to 25%.
Responsibilities
- Conduct product demonstrations for customers, covering correct instrument and software use, product features, functionality, applications, and best practices.
- Understand customer motivations, success criteria, and pain points, and communicate customer feedback to the product development team.
- Manage key steps in the demonstration process, including pre-demo qualification, demo qualification, internal alignment, customer demo agreement, demo reporting, evaluation of results with the customer, and internal demo evaluation.
- Collaborate with customers and internal teams to customize applications and methodologies, including troubleshooting, method development, and data interpretation.
- Collect and analyze data from customer experiments or field trials when needed, using statistical methods and providing insights or recommendations.
- Help resolve or escalate customer issues and complaints.
- Deliver technical presentations explaining solution capabilities and benefits for different applications to diverse audiences.
- Work cross-functionally with marketing, sales, and other internal teams to support strategic execution of the demonstration process.
- Stay informed about scientific literature, methodologies, and regulatory requirements.
- Provide scientific support and counsel to customers and internal teams, act as a trusted expert, and identify opportunities for improvement.
Benefits
- Choice of national medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off and 10 paid holidays annually.
- Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance, and short- and long-term disability in accordance with company policy.
- 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
- Variable annual bonus may be available based on company, team, and/or individual performance results, in accordance with company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
