Lab Application Scientist, Chromatography and Hyphenated Mass Spectrometry

Thermo Fisher Scientific • Bannockburn, IL

1d • Onsite

About The Position

The Lab Application Scientist provides scientific expertise and support to customers, sales teams, and internal partners within the Chromatography and Mass Spectrometry Division (CMD). The role applies chromatography and mass spectrometry techniques to resolve complex analytical challenges and support customer success. This is a site-based position in Bannockburn, Illinois, with a standard Monday–Friday schedule and up to 25% travel. Work takes place in laboratory and office settings and may involve hazardous or toxic materials and required personal protective equipment.

The scientist conducts customer product demonstrations, explains instrument and software use and capabilities, and gathers customer feedback for product development. The role also collaborates with customers and internal teams to optimize applications and methods, troubleshoot issues, develop methods, interpret data, and provide recommendations. The scientist delivers technical presentations, supports cross-functional demo execution, stays informed about scientific literature, methodologies, and regulatory requirements, and serves as a trusted scientific resource to customers and internal teams.

The position requires a bachelor’s degree or higher in chemistry, biochemistry, or a related scientific field, or equivalent work experience, as well as 2–3 years of hands-on technical experience with chromatography and mass spectrometry instruments, software, data analysis, and techniques. Chromatography method development experience is also required.

Requirements

• Bachelor’s degree or higher in chemistry, biochemistry, or a related scientific field, or equivalent work experience.
• 2–3 years of hands-on technical experience with chromatography and mass spectrometry instruments, software, data analysis, and techniques.
• Experience in chromatography method development.
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
• Strong teamwork and collaboration skills.
• Excellent problem-solving skills, including troubleshooting technical issues and providing guidance on product use and optimization.
• Persuasive communication and presentation skills, including the ability to convey complex scientific concepts to technical and non-technical audiences.
• Ability to travel up to 25%.

Responsibilities

• Conduct product demonstrations for customers, explaining accurate use, features, functionality, applications, and best practices for instruments and software.
• Understand customer motivations, success criteria, and pain points, and communicate feedback to product development regarding customer needs, product performance, and potential improvements.
• Manage critical demo-process steps, including pre-demo and demo qualification, internal alignment, customer demo agreement, demo reporting, evaluation of results with customers, and internal demo evaluation.
• Collaborate with customers and internal teams to customize applications and methodologies, including troubleshooting, method development, and data interpretation.
• Collect data from customer experiments or field trials when needed, analyze it using statistical methods, and provide findings, insights, or recommendations.
• Help resolve customer issues and complaints, escalating them when appropriate.
• Deliver technical presentations that explain solution capabilities and benefits for different applications to technical and non-technical audiences.
• Work cross-functionally with marketing, sales, and other internal teams to support execution of the demo process.
• Stay informed about scientific literature, methodologies, and regulatory requirements.
• Provide scientific support and counsel to customers and internal teams, identify improvement opportunities, and help increase customer satisfaction and loyalty.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability coverage in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
• May be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level